Alyssa Gabrielle Reyes Email & Phone Number

Central Luzon, Philippines

Central Luzon, Philippines

Manila, National Capital Region, Philippines

• On-call local store artist for both physical and online promotions.• Boosted brand awareness and online presence throughout multiple social media platforms.

Manila, National Capital Region, Philippines

• Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.• Maintained clean, organized, trash-free workspaces to maximize productivity and safety.

Quezon City, National Capital Region, Philippines

Created a giant chalkboard menu; smaller chalkboards for promotional drinks and dishes; table toppers, sketched a bathroom door sign; pastry rack labels; a welcome door sign; and leaflets for in-house roasted coffee products.

Quezon City, National Capital Region, Philippines

• Managed in-person and telephone guest inquiries, customer service requests, orders for pick-up, reservation bookings, and accurate wait times.• Monitored front entrance for new guests while assisting servers by orchestrating speedy seating, proffering and delivering drink orders, and keeping dining area ready for guests.• Assisted FOH and BOH staff with preparing for events, coordinating smooth execution, quickly resolving service and food-related issues to maximize guest satisfaction.• Curated various beverages, both alcoholic and non-alcoholic, and restaurant set-up with the pioneer team.• Shadowed the Operations Manager and was able to work efficiently through different stations such as the bar area, digital ordering systems, pastry/cake decorating area, organizing paperwork, and managing transactions using the POS system.

Bulacan, Central Luzon, Philippines

• Greeted guests, sat at tables and brought orders to assist front of house staff.• Trained front of house staff to maintain high standards of customer service.• Managed inventory; monitored food preparation, production and plating for quality control.• Accurately completed end-of-day financial tasks and daily cash transactions.• Determined operational weak points and implemented corrective actions to resolve insubordinate staff, dead hours, and under loaded menu options.• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Parañaque, National Capital Region, Philippines

• Aided passengers and cabin crew from departure to greetings upon arrival while providing direction to immigration/customs area and shuttles.• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.• Handled queries, check-in, resolved conflicts, and negotiated mutually beneficial agreements between parties.• Backed-up CSA agents with check-in, attaching flight tags and transferring luggage.

Malolos City, Central Luzon, Philippines

• Responsible with maintaining magical customer relations especially with children; inventory of Happy Meal ™ toys and party amenities.• Transported large food orders and/or party needs to customer's location within an hour.• Organized and hosted events/ meetings both inside and outside the restaurant.• Developed and orchestrated daily tasks for Kiddie Crew Workshop from recruitment to paperwork and inventory maintenance.• Coordinated with different associations, allies, schools and offices to foster sales and connections between both parties.

Malolos City, Central Luzon, Philippines

• Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.• Handled arrival registrations and departure procedures, resolved guest issues with knowledgeable and friendly service, improving customer retention rate.• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.