Alyssa G. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Consulted with educators to select the best possible destination(s) and itinerary to reinforce curriculum objectives; bringing classroom lessons to life• Collaborated with internal departments to improve administrative processes, marketing materials as well as overall customer experience• Identified potential clients through targeted prospecting, via phone, email, as well as face-to-face conference networking (OMLTA, STAO, etc.)

Toronto, Canada Area

• Prospected and recruited over 50 new clients by attending craft/design shows, searching relevant websites and social media channels• Improved existing Formstack application systems by integrating automated Stripe membership payments, which reduced sellers’ shop setup times• Supported existing sellers by identifying and addressing their needs in person, over the phone, by email, Zendesk, as well as via Facebook group administration

Toronto, Canada Area

• Set and exceeded individual and team goals while continually measuring KPI progress• Mentored sales staff by sharing personal best practices, conflict resolution techniques, as well as time management strategies• Effectively resolved escalated customer concerns through strong communication and problem solving skills

Toronto, Canada Area

• Supported educators throughout planning process to ensure client satisfaction, loyalty and resale• Maintained consistency and attention to detail while working under pressure• Provided exceptional 24-hour emergency support to customers travelling abroad

Toronto, Canada Area

• Developed core sales competencies through understanding and guiding the decision-making process• Persuaded clients with longstanding competitor loyalties to travel with EF Educational Tours• Cultivated a commitment to teamwork, achieving personal, team and office-wide sales goals