Alyssa Garrido Email and Phone Number

• Interprets and implements quality assurance data to maintain program compliance• Develops and maintains efficient tracking systems to evaluate quality and appropriateness of clinical services• Performs regular internal audits of chart documentation to monitor staff compliance and HIPAA standards• Oversees the quality of documentation of clinicians to identify trends and areas for improvement• Conducts trainings for staff on program policies, procedures, and documentation standards

• Process new member applications and withdrawals • Coordinate and prepare for meetings, activities, trainings, and events • Resolves or assists in resolving member and staff concerns, requests and complaints relating to the field office• Maintain field office inventory and organize products

• Create and enter Family and Medical Leave Act case documents into the database system in a timely manner• Correspond with physicians and doctors regarding mutual patients and their medical documents• Answering and directing incoming calls to appropriate associates

• Develop and maintain a complete knowledge of merchandise to educate guests• Provide outstanding customer sales service• Design and customize jewelry pieces according to guest desires by hand sketching and coordinating with jewelry shop designers• Maintain cleanliness of store environment and case displays

• Serve as direct contact for clients for scheduling and payment needs primarily via multi-line phone. • Account handling both manually and digitally regarding service and payment history.• Scheduling technician routes per day.• Handling client questions, concerns and complaints.• Directing and sending mail as necessary.

• Represented students of Pierce College Fort Steilacoom regarding student affairs on levels of community, administration, and legislation.• Serve as the voice of students to the Board of Trustees via monthly presentations• Budget management for student activities and events.• Explore and develop innovative programs and services to benefit the student population.• Plan events related to community integration, building relationships, and providing resources.• Supervise Student Life team members• Recruit student volunteers to serve on committees for the college

• Coordinated and prepared for student meetings and events• Documented meeting minutes of Student Government meetings• Recorded and managed Student Government budget allocations and spending• Served as a non-voting member of the Services and Activities Budget Committee

• Provide academic support for students in a variety of subjects including but not limited to: Statistics, English, and Computer Science• Attend tutor-training workshops to develop and strengthen interpersonal skills• Maintain records of one-on-one tutor appointments and track progress of students

• Receive and process warehouse inventory