Alyssa Gilbert-Matthews Email & Phone Number

Louisville, Ky, Us

Remote

Identify, secure and deploy certified individuals to scheduled events, such as training, webinars, and sales presentationsRegularly communicate with all Contractors and Sales Executives via email and phoneProactively address issues or challenges that place customer success at riskRegularly communicate work status and issues related to supervisorUtilize various types of technology and systems with proficiencyParticipate in regular team conference callsHandle multiple quality checks and projects simultaneously

Louisville, Kentucky, United States

- Manage a book of business and provide guidance to our client base regarding their annual policy renewal. - Work with carrier partners to understand our clients' needs prior to their policy renewal, reaching out to each client, and providing alternative, or additional coverage options as appropriate in order to retain their business and ensure client satisfaction,- Performs client coverage consultations, overall policy review and detailed conversations to clients, assist client in retrieving all documents and information as necessary, advocate for our clients with our carrier partners, and manage all policy changes in real-time to be sure that clients are set up for success- Manages multiple backend process projects to reduce repeat accounts through process reporting through payroll and insurance systems. Project titles: Missing States - Report States and Business Unit Payroll Migrations.-Skills: very strong communication skills, use of clear and concise phrasing free of jargon to increase client's understanding of complex insurance information/changes, very strong interpersonal skills, adept in working in performance-based structure environments, high ethical standards, develop standard operation procedures and quick/efficient application of knowledge on new situations, ability to multi-task/set priorities/follow-up in timely manner, ability to collaborate in team environments, ability to work independently

Louisville, Kentucky Area

• Provide customer support including, but not limited to, client endorsement requests, answering client questions and concerns related to Workers Compensation insurance, retrieving audit documents, assisting with claims, renewal activity, and policy cancellations, and assisting with insurance policy billing questions.• Act as a subject matter expert and single point of contact to assist clients.• Investigate, research, analyze and resolve complex issues and advise clients based on extensive Workers Compensation product knowledge.• Develop and maintain effective communication to ensure satisfaction and world class service while safeguarding clients’ sensitive insurance information.• Conduct follow-up calls as needed in order to maintain professionalism and client retention.• Provide education on ADP’s products offered to clients.• Answer non-technical questions regarding ADP products and questions that cannot be handled by associate specialists as appropriate.

Louisville, Kentucky Area

Directed and managed all incoming phone calls and consecutive messages to the university's regional location to the necessary departments, specifically focusing on the Immigration Office;Intook, filed, and managed all incoming mail;Review and authenticated academic transcripts for Campbellsville University’s admissions office, specifically focusing on our MSITM and PMBA programs; Maintained all office and promotional inventory; Imported admissions files and other supporting documents into online database systems (specifically Jenzabar and OnBase);Developed and maintained Front Desk and Admissions Support Specialist protocol manual; Created and supervised transcript filing and management system;Assisted with orientations and residencies in management and student flow roles;Served visitors by greeting, welcoming, and directing them appropriately and notifying staff accordingly

Louisville, Kentucky

Supervised, managed, and directed the core of Operations: providing quick responses to cat caretakers; creating an individualized plan of action for each caretaker; managing all cat colonies and responsible caretakers; scheduling spay/neuter appointments for caretakers in high demand settings; working/coordinating with KHS and MAS staff to ensure smooth operations; and delegating actual TNR work to caretakers, staff and/or volunteers as appropriate; managed Call Center of 3 employees;Lead daily activities of the team, volunteers and staff alike, to ensure that all work is completed per scheduled deadlines with deep attention to detail, quality standards, and priorities;Trained new employees and built an effective, trained core of staff/volunteers that work within a professional and interdependent team model;Coordinated and conducted special projects involving supporting work related to various strategic initiatives such as improving access, improving satisfaction, and implementing new systems

Instituted new volunteer intake, upkeep, and sustainable data system by incentivizing volunteering and designing marketing icons; Led volunteer orientations and managed volunteers at events.;Researched/presented communication techniques, faux-pas, and strategies to effectively communicate with individuals from diverse ethnic backgrounds, esp. about health;Built capacity of Americana’s mentoring program through the creation of a mentorship pool for low-income youth attending youth programs at Americana;Director of In-Kind Donations at Americana World Community Center; Managed donations

Jacksonville, Florida Area

-Supported store sales growth through delivering personal and team sales goals, upselling, and suggestive selling to customers based on their needs.- Followed the sales experience by fully executing each step to ensure each customer experiences the tea journey that meets their needs as defined by the customer type.-Responsible for providing a customized, positive, and welcoming customer service experience and sampling for all customers from start to finish.-Followed Teavana operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners and customers during each shift.-Consistently provided quality beverages for all customers by adhering to all recipe standards and provides samples according to recipe specification.-Responsible for keeping beverage station cleaned, stocked and organized at all times.-Reported any supply needs to operations team lead. Assists in maintaining visual displays per standards and reports discrepancies to the visual team lead.-Maintained, rotated, dated, and organized back stock according to plan.-Ensured proper handling of damaged and defective merchandise, completes re-tickets of back stock, under stock and over stock.-Ensured proper storage and organization of all stock at all times and reports any issues to operations team lead.-Maintaind visual integrity and brand image of Teavana promotions by ensuring store cleanliness and restocking product per the visual merchandising guidelines.-Remained compliant with daily cleaning according to cleaning schedule and best practices.

Jacksonville, Florida Area

• Entered and organized patient billing using Kareo software• Created and maintained electronic medical records into Practice Fusion software• Assisted with dermatological surgeries – Biopsies, MOHS, and Excisions – and wound care• Fostered strong, positive relationships with patients to strengthen patient retention

Jacksonville, Florida Area

-Answering, screening and transferring phone calls-Receiving and directing visitors and clients-General clerical duties including photocopying, faxing, scanning, and mailing of documents-Preparing and modifying documents such as Hicks Honors Updates-Preparing agendas for meetings-Scheduling and coordinating meetings, and appointmentsmanaging incoming correspondence-Managing incoming office visitors-Preparation and assistance with events and special classes.

Master Of Public Administration - Mpa

Bachelor Of Arts And Sciences- Ba

Education record