Alyssa Gilbert-Matthews Email & Phone Number

Louisville, KY, US

Remote

Identify, secure and deploy certified individuals to scheduled events, such as training, webinars, and sales presentationsRegularly communicate with all Contractors and Sales Executives via email and phoneProactively address issues or challenges that place customer success at riskRegularly communicate work status and issues related to supervisorUtilize.

Louisville, Kentucky, United States

- Manage a book of business and provide guidance to our client base regarding their annual policy renewal. - Work with carrier partners to understand our clients' needs prior to their policy renewal, reaching out to each client, and providing alternative, or additional coverage options as appropriate in order to retain their business and ensure client.

Louisville, Kentucky Area

• Provide customer support including, but not limited to, client endorsement requests, answering client questions and concerns related to Workers Compensation insurance, retrieving audit documents, assisting with claims.
• Act as a subject matter expert and single point of contact to assist clients.
• Investigate, research, analyze and resolve complex issues and advise clients based on extensive Workers Compensation product knowledge.
• Develop and maintain effective communication to ensure satisfaction and world class service while safeguarding clients’ sensitive insurance information.
• Conduct follow-up calls as needed in order to maintain professionalism and client retention.
• Provide education on ADP’s products offered to clients.

Louisville, Kentucky Area

Directed and managed all incoming phone calls and consecutive messages to the university's regional location to the necessary departments, specifically focusing on the Immigration Office;Intook, filed, and managed all incoming mail;Review and authenticated academic transcripts for Campbellsville University’s admissions office, specifically focusing on our.

Louisville, Kentucky

Supervised, managed, and directed the core of Operations: providing quick responses to cat caretakers; creating an individualized plan of action for each caretaker; managing all cat colonies and responsible caretakers; scheduling spay/neuter appointments for caretakers in high demand settings; working/coordinating with KHS and MAS staff to ensure smooth.

Instituted new volunteer intake, upkeep, and sustainable data system by incentivizing volunteering and designing marketing icons; Led volunteer orientations and managed volunteers at events.;Researched/presented communication techniques, faux-pas, and strategies to effectively communicate with individuals from diverse ethnic backgrounds, esp. about.

Jacksonville, Florida Area

-Supported store sales growth through delivering personal and team sales goals, upselling, and suggestive selling to customers based on their needs.- Followed the sales experience by fully executing each step to ensure each customer experiences the tea journey that meets their needs as defined by the customer type.-Responsible for providing a customized.

Jacksonville, Florida Area

• Entered and organized patient billing using Kareo software
• Created and maintained electronic medical records into Practice Fusion software
• Assisted with dermatological surgeries – Biopsies, MOHS, and Excisions – and wound care
• Fostered strong, positive relationships with patients to strengthen patient retention

Jacksonville, Florida Area

-Answering, screening and transferring phone calls-Receiving and directing visitors and clients-General clerical duties including photocopying, faxing, scanning, and mailing of documents-Preparing and modifying documents such as Hicks Honors Updates-Preparing agendas for meetings-Scheduling and coordinating meetings, and appointmentsmanaging incoming.

Master Of Public Administration - Mpa

Bachelor Of Arts And Sciences- Ba

Education record