Alyssa Harrell, Cta Email & Phone Number

Florida, United States

• Launched small-group travel program by creating custom tour packages, providing ideas for marketing, and building relationships with clients and overseas operators
• Handled all client emails, calls, and account management for all small-group tours
• Managed agile team of 8 members that provided company-wide training on Office 365 products

• Monitored passenger numbers, hotel space, special requests for 300+ land tours per year
• Continuously communicated with overseas operators and staff to ensure optimal guest experience while touring
• Developed procedure for COVID-19 refunds and rebookings. Oversaw the execution of this for over 10,000 guests and group leaders

• Coordinated registrations, rooming, busing, payments, and logistics for over 3,000 passengers traveling on international land tours and cruises each year

• Organized and executed special events and daily activities for guests aged 0-11 years old
• Upsold guests by offering the following additional paid services: o Beary Cuddly Workshop – $2000-$3000 in revenue per one-hour event o Night Owls babysitting services o Owl Jams after hours parties
• Increased Crisis and Emergency management skills while onboard through practice drills and actual emergencies including onboard fires, bomb threats and cyclone and inclement weather alerts
• Expanded experience with international cultures and cuisines from around the world
• Ports visited: New York City, Nassau, Half Moon Cay, Grand Turk, St. John, Halifax, Boston,Portland, Dominica, Antigua, Bermuda, St. Croix, Grenada, Martinique, St. Kitts, St. Lucia, St. Maarten, St. Thomas, San Juan.

Orlando, Florida Area

• Successfully executed all front desk responsibilities including making reservations, answering and handling guest calls and situations, and being a central point of contact for guests staying on site
• Assisted in opening the hotel to the public by helping prepare guest rooms, assembling supplies, and maintaining common areas during construction

Orlando, Florida Area

• Planned, promoted, and executed monthly events for over 1,000 residents, ranging from movie nights with up to 30 guests to an annual rooftop party with 250 guests
• Utilized $1,500 budget as well as community partnerships to maximize the event experience for residents and generate more renewals on property
• Prepared a monthly newsletter for residents that included upcoming events, vendor spotlights, and other various articles

Orlando, Florida Area

• Successfully executed all front desk responsibilities including making reservations, answering and handling guest calls and situations, and being a central point of contact for guests staying on site
• Coordinated and executed the Guest Appreciation Party, which included speaking with vendors to ensure food delivery and conversing with guests about their stay and concerns during the party

Certified Travel Counselor (Ctc)

Certificate In Hospitality Strategy

Bachelor Of Science (Bs), Event Management