Alyssa Hyem Email and Phone Number

-Maintained and customized Salesforce.com layouts, functions, and objects while ensuring data quality and integrity-Managed and developed reports, dashboards, and processes for sales, finance, and marketing-Resolved all internal and external issues for Salesforce.com-Responsible for the creation and upkeep of processes that interact with Salesforce.com using such tools as Data Loader, Informatica, and Eloqua-Wrote Business requirements for system enhancements and created training documentation-Maintained, implemented and tested multiple systems including websites, custom editorial systems, RSS and FTP

-Managed and maintained TMS Branded Media Network “Dashboard” in onboarding new customers, targeted advertising, custom widget creation and modification -Analyzed and evaluated usage and ad revenue of the custom widget for sales and management to help target both current and new customer demographics in line with new or existing advertisers-Designed and executed sales and marketing messages to current and potential customers and reported on effectiveness of those messages-Responsible for all training and documentation as it related to onboarding new accounts in regards to installation, maintenance, and utilization of the widget

-Directly managed and coordinated pre and post-deal customer usage (historical & actual) data related to retail income streams -Responsible for the execution of functional and system related data, via various reporting techniques, data integrity testing, and data management projects-Analyzed and reconciled the proper use of all databases and systems needed to support the retail functional processes- Contributed in collecting and reviewing interdepartmental business requirements to meet strategic company goals as related to the retail income streams-Increased the efficiency of the Electronic Data Interchange (EDI) testing process between the local distribution companies and IT functional groups to ensure that the integrity of the data was accurate for conducting business

-Help individuals, families, and small business owners find affordable health and life insurance

IT Manager-Oversaw multiple networks and servers-Installed and maintained desktop computers, laptops, printers, PDA’s, PSC Falcon scanners, and all related software -Worked with cross-functional teams to implement business development technology-Designed and ran Crystal Reports for all facets of the business-Composed manuals and trained employees on software capabilities and uses-Ensured all systems were up to date regarding software enhancements, licensing, and virus protection Electronic Data Interchange (EDI) Specialist-Coordinated EDI testing through trading partner specifications and map settings-Handled point-of-entry purchase orders by cross referencing internal item numbers and shipping locations with client SKU numbers and distribution centers-Generated UCC 128 labels, received logistic information, developed advance ship notices (ASN), and verified invoices were created and sent in a timely mannerSales Coordinator-Processed orders, responded to inquiries, and resolved client issues while maintaining knowledge of all product lines and client programs-Increased sales by educating clients on new products and design incentives to promote shelved inventory-Facilitated the development of product fliers and catalogs Website Lead-Responsible for maintaining user names and passwords, processing online orders, and responding to website inquiries-Restructured aesthetics and images of multiple web pages-Systematically reviewed other websites for industry trends