I am a Google IT Support Professional Certificate holder, driven by a deep passion for technology and a commitment to building a career in IT. Through this comprehensive training program, I’m gained hands-on experience in key areas such as network protocols, system administration, and cybersecurity. My dedication to mastering these technical competencies is fueled by a desire to provide effective and reliable IT support in a dynamic, fast-paced environment.My career journey has provided me with a strong foundation in customer service, leadership, and problem-solving. As a Barista Shift Lead at Sperry's Cafe, I honed my ability to troubleshoot and maintain equipment, manage inventory, and lead a team—all while ensuring a high level of customer satisfaction. My experience as a General Manager at Aimbridge Hospitality further strengthened my leadership skills, where I oversaw daily operations, resolved complex issues, and fostered a collaborative team culture. These experiences have equipped me with a meticulous approach to every task, making me adept at understanding user needs, resolving technical issues, and ensuring smooth operations—skills that are directly transferable to IT Support.I’m eager to connect with industry professionals who share my passion for IT. If you’re looking for a dedicated, problem-solving professional with a strong customer service background and growing technical expertise, I’d love to discuss how I can contribute to your team. Let’s connect and explore opportunities where I can add value and continue to grow in the field of IT Support.