Alyssa Keller Email & Phone Number

A boutique management and strategy consulting firm that leverages extensive leadership and change management experience and provides executives and teams with opportunity identification and actionable recommendations to solve a variety of business challenges.Currently focused with small businesses on customer experience, growth, leadership coaching, and overall business strategy guidance. Please connect with me directly if you are looking for a personal coach to partner and invest in you and support your goals.

Greater Boston Area

Led team of customer champions to influence enterprise evolution of customer-centric culture. Set vision and developed new brand, marketing, and customer communication strategies that defined the transformation of how ~20 million residential and commercial customers interact with National Grid every day. Utilizing our expertise in understanding the needs and expectations of our customers, our team advocates on the customers' behalf to embed customer-first decision making into daily operations and drive the needs-based business case for highly-impactful change improvement initiatives.

United States

Drove the evolution of a customer-first culture, providing strategic and tactical guidance, by delivering insights and experience mapping to empower customer-driven business decisions and employee actions. Built first-ever team of its kind, bringing new capabilities in mapping holistic customer experience. Established key cross-functional partnerships to design and deliver prioritized improvements across the end-to-end journey based on customer needs and expectations.Provided insights, intelligence, and recommendations enterprise wide through extensive customer research and analytics, comprehensive voice of customer feedback, and benchmarking to drive improvements in servcie and product offerings for millions of residential and commercial customers

Greater Boston Area

Built new strategy and drove execution of customer communications to more proactively listen and correspond with customers across their journey to improve interactions with National Grid. Drove significant change, involving a network across National Grid coming together to align efforts on approach and key message development, successfully changing the way we connect daily with millions of customers. Utilize customer research and data to understand customer needs, pain points, and wants that inform National Grid's business strategy and improvement efforts.

Lead and manage Commercial Development Center of Excellence to deliver best-in-class learning strategies, methods, processes and curriculum for developing the capabilities of thousands of sales representatives and the sales managers across multiple business entities.

Led business strategic planning process for $1.5B Corporate Finance platform. Drove idea generation process, synthesized and prioritized growth plays, led team of analysts to build business case analytics and recommend approach in collaboration with business wide experts. Facilitated cross-functional strategy sessions with experts and leadership resulting in a concrete 5 year growth vision and plan that transformed the business into an industry domain driven organization.

Focused on improving performance of ~200 sales professionals through process improvement, analytics, territory alignment, and skills/behavior changes. Leverage my core skills in marketing, sales, and finance to deliver tangible, date-driven insights and recommendations. Built and trained a top-performing team aligned with commercial and business objectives.

GE Capital Solutions, Equipment Financial ServicesManaged relationship and $300MM portfolio for captive finance program for leader in printing industry. Led wing-to-wing P&L, from sales to operations to customer service, delivering ~$90MM core volume annually, resulting in 52% growth year over year in the first year.

GE Vendor Financial ServicesPromoted into Marketing leadership role to manage team of research professionals and analysts providing market, competitive, and customer intel to field sales organization. Led multiple business-wide growth initiatives collaborating with senior leadership and leading cross-functional teams.

Quality Leader and Master Black Belt Customer Centricity, GE Vendor Financial ServicesNavigated way to commercial marketing through Six Sigma role focused on Customer Voice and Experience. Built and established the first Customer Voice tools, including a robust Net Promoter Score (NPS) system to gain insight into customer experience resulting in follow up actions and improvements. Led team of Black Belts through improvement projects and managed certification of hundreds of green belts.

Completed audits on 3 continents, in multiple GE businesses, gaining experience in multiple industries and functional growth and improvement projects.Corporate Audit Staff (CAS) is the premier organization within GE for personal and professional growth, developing leaders across the functions through extensive training and practical audit leadership roles. It's an intensive two-year program designed to provide high potential employees with unparalleled on-the-job development opportunities.

Graduate with honors of GE's premier Financial Management Leadership Program, an intensive two-year early career program spanning four rotational assignments, one international. Rotational experience included: Financial Planning & Analysis, Cost Accounting, Accounts Receivables, forecasting, Physical Inventory, operations analysis. The program combines coursework, intensive job assignments and interactive seminars resulting in exceptional technical, financial and business skills.