Alyssa Leano Email & Phone Number

A QA Analyst with excellent problem solving skills, who has an eye for detail, and strives to provide excellent service to clients.Q4 Inc. - Quality Assurance Analyst, October 2021 to November 2022• Thoroughly reviews IR and corporate websites made by developers. Ensure that it meets the clients' style guide provided through Figma or Adobe XD• Test websites' functionality and responsiveness for desktop, tablet and mobile• Perform cross-browser testing• Perform pre-launch and post-launch testings and document bugsvia BugHerd• Run accessibility scans and provide reports to developers foradjustments. Ensure the website passes accessibility (WCAG 2.1 Level AA)• Daily collaboration with implementation managers, developers andcontent specialists to ensure that the projects are within the timeline and make necessary adjustments where neededQ4 Inc. - Web Support Analyst, December 2019 to October 2021• Manage website requests of clients, including confidential and time-sensitive requests (e.g. Press Releases, Events, Earnings)• Send timely response to inbound requests via Salesforce and resolve support tickets • Help troubleshoot site-related issues and escalate to developers if needed• Coordinate with internal teams to deliver seamless customer service to clients

Listed skills include Social Media Marketing, Social Media, Facebook, Creative Writing, and 11 others.