Alyssa Llora Email & Phone Number

Brisbane, Queensland, Australia

I support First Nations peoples to complete registrations for the Western Australia Stolen Wages Class Action and Northern Territory Stolen Wages Class Action. I have personally spoken directly with and conducted preliminary eligibility reviews for more than 1000 registrants throughout my time with Shine Lawyers. Key Responsibilities:- Speaking directly with clients via telephone and email to complete registrations for the class action.- Managing client enquiries and complaints.- Handling sensitive topics and providing support for victims of deeply personal and traumatic experiences.- Collaborating as a cohesive team with other Law Clerks, Solicitors and Associates to progress registrations and obtain maximum compensation for our clients.- Conducting preliminary eligibility checks and proactively contacting registrants to obtain outstanding information and documentation.- Performing searches for contemporaneous records using Relativity, Sky Discovery and iManage.- Understanding privacy policy and handling highly confidential information and documentation appropriately.

Brisbane, Queensland, Australia

Target provided me with an excellent opportunity to engage closely with customers and fellow team members. I managed the customer service/returns desk and often trained and mentored fellow staff.Key Responsibilities:- Managing all customer complaints or queries.- Providing customers with the best possible service to fulfil their needs.- Understanding privacy policy when handling customer details. - Handling money, processing sales, click and collects, lay-bys and refunds using various software, registers and terminals.- Maintaining concise and accurate registers to track information relating to customer feedback.- Monitoring the fitting rooms and maintaining a tidy, organised store.- Maintaining stock levels for department.

Brisbane, Queensland, Australia

Crank is the largest indoor rock-climbing venue in Brisbane. As a safety instructor, I was required to provide inductions and supervision to guests and ensure the safety and compliance of all site users.Key Responsibilities:- Ensure the safety and compliance of all gym users- Facilitate group activities and events- Operate a members database- Open and close gym- Being proactive to meet the needs of staff and customers.

Bachelor Of Laws (Honours), Bachelor Of Behavioural Science (Psychology), Law, Health

Education record

Activities and Societies: Student Representative Council Leader, Member of the Student Leadership Team