Alyssa Hedrick Email & Phone Number

Lompoc, CA, US

Lompoc, California, United States

- Led and trained a team of agents, overseeing their development and execution of targeting and audience strategies for social media ad products. - Managed payroll, scheduling, and conducted performance reviews to ensure efficient operations. - Interviewed, trained and onboarded new hires.- Directed the migration of audiences to a proprietary ad server.

Remote

- Reviewed user-generated content on a social media platform to ensure compliance with community guidelines and maintained a safe online environment. - Stayed updated on client policies and collaborated with team members to address complex issues and adapt to trends.

Portland, Oregon, United States

- Led and coached teams of BPOs, enhancing efficiency and productivity.- Assisted in QA documentation, guidelines, and scoring guides for customer service sub-departments.- Conducted interviews and trained new hires.- Answered email support requests while serving as Lead contact for internal and outsource agents. - Created 100+ training guides and built.

Lompoc, California, United States

- Handled player inquiries and escalated issues, providing solutions and identifying trends to improve player experience.- Developed and revised support materials including Help Documentation and FAQs, while collecting and channeling feedback to product and development teams.- Contributed to product growth and player retention through strategic input and.

Lompoc, California, United States

- Streamlined ticket resolution process, handling 120+ daily inquiries and consistently surpassing KPI targets, enhancing overall customer satisfaction.- Developed training documentation, boosting team knowledge and customer support efficiency.- Drove customer satisfaction improvements through efficient issue resolution, trend analysis, and implementation.

Santa Maria, California, United States

- Led QA for 40+ agents, boosting customer satisfaction by quickly resolving issues.- Monitored phone queues, ensuring fast response and short resolution times.- Conducted live call shadowing and audits, maintaining high-quality standards.- Trained new hires, supported trainers, and provided coverage when needed.- Managed QA program with on-site.

Santa Maria, California, United States

- Facilitated cross-functional collaboration, improving data sharing between client services and BPO teams.- Managed workforce scheduling and forecasting, optimizing team productivity.- Analyzed agent productivity data, identifying trends and resolving issues.- Supervised a team of 12+ agents, providing support and managing escalations.- Conducted quality.

Santa Maria, California, United States

- Resolved 200+ daily email tickets, ensuring high customer satisfaction and top quality assurance scores.- Monitored CRM trends and resolution volumes, identifying areas for process improvement.- Developed training materials and onboarded new agents, enhancing team efficiency.- Created internal documentation and macros to streamline processes, boosting.

Lompoc, CA

- Managed staff on shift, assisted with training and scheduling.- Nightly store closure procedures such as accounting and deposits. - Handled customer inquiries and resolved complaints to enhance customer satisfaction.- Helping customers find the latest movies, and ensuring they had a great experience.- Straightening rental movies and games, placing.

Lompoc, CA

- Provide help to customers with inquiries, layaway, returns, exchanges, and complaints.- Handle cash transactions, process payments, and manage refunds or exchanges.- Address and resolve customer issues efficiently, escalating complex problems as needed.- Offer information about products, store policies, and promotions to assist customers.- Help manage.