Alyssa Monroe Email & Phone Number

Farmington Hills, Michigan, Us

Dedicated hospice healthcare recruiter with a proven track record in identifying and hiring compassionate professionals. Specialized in sourcing talent, conducting interviews, and understanding the unique needs of hospice care while ensuring the highest standards of patient-focused recruitment.• Acquired a 4 state territory with high requisition load. Filled 45% of open requisitions within 90 days of assignment.

Huntersville, North Carolina, Us

Oversee day-to-day operations of case management team of four. Engagement with attorneys, patients, and medical providers via phone, email and in person meetings. Plan and coordinate patient care, nurture relationships with all partners, while effectively managing personal base of 50-100 personal injury cases. Key Achievements• Implemented a new provider relations program that nurtures current providers and identifies new growth opportunities• Devised billing processes that helped increase monthly originations by 37%

Oversaw day to day operations for Criminal Defense Attorney including calendar management, legal document preparation, payment processing, legal advertisements, and communicating with clients via email, phone, and in person. Provided excellent customer service to internal and external clients.Key Achievements• Implemented a marketing program to increase client acquisition by 25% which included social media campaigns, website creation, and advertising across digital platforms.• Improved office operations and efficiency by 20% from computerizing activities, managing customer communications, scheduling payments and tracking records and documents.• Hired, trained, and managed new staff members, established and monitored goals and conducted performance reviews.

Dallas, Texas, Us

Oversee all marketing and sales activities for 80 business accounts. Develop marketing strategies for creating new business prospects. Network with a targeted market. Conduct cold calling, negotiations, and closing for new accounts.Key Achievements• Generate sales in conversion revenue by upselling new business products to newly acquired company’s existing clientele; leading the sales team in conversions. • Boost engagement with target market with successful multi-facet digital campaigns; performing up to 300% of targeted engagement goal.

Drove sales of digital media services and software solutions to new and existing clients. Managed accounts for on-going services and accountability. Designed and managed full-cycle marketing plans. Developed sales presentations. Researched industries and companies for prospecting and contract creation.Key AchievementsCreated social media engagement campaigns and advertisement to increase brand recognition and revenue.• Presented advertisement strategies to new clients to close sales; added over $14K in revenue in a short period. • Launched aggressive 4-State territory sales and marketing plan to penetrate unrealized revenue.

Atlanta, Georgia, Us

• Top grossing Account Executive in 2014 and 2015 with yearly revenues over $250,000; held the highest conversion rate from cold call to closed sale• Managed all of the company’s active accounts for the business and optimized the account management process by identifying and implementing improvements, which reduced account attrition rate by more than 10%• Worked across marketing and production departments managing handoffs and developing sales operations procedures to streamline the sales process from prospecting to delivery• Led and coached the company’s sales team to develop skills and knowledge of the sales process and industry landscape to create more meaningful interactions with our target clients resulting in increased revenue

Overland Park, Kansas, Us

• Coached a team of 8-15 Sales & Service and Repair Technicians new strategies to improve customer satisfaction metrics by 30% within 4 months of implementation• Served as the Subject Matter Expert for Small Business Development increasing store’s Corporate Liable Account acquisition by 15%• Awarded “Overall Customer Satisfaction Award” 2011Q4 for consistently exceeding store’s customer survey scores

Dallas, Tx, Us

• Maintained a Top 10 position among retail consultants within the Georgia franchise market by consistently exceeding sales quotas• Nominated to help open a new concept store in the Atlanta market in 2010Q3; successfully coached, trained, and on-boarded new staff • Awarded for being the top sales representative for 6 months across 13 stores to sell the highest volume of Home Product Solutions (Uverse, Bellsouth, and DirecTV)