Human Resource Shared Services Representative
Fort Worth, Texas, Us
Served as main point of contact to all employees and former employees on payroll, benefit and other HR policy-related questions.Handled customer service inquiries and issues via HRCS phone line and monitored HRCS email account.Administered Healthy Rewards Programs to include Wellness Checkup, Health Club and LA Fitness Program discount program. Distributed program information to employees and submission of payroll deduction/reimbursement forms to payroll for processing.Promoted Ceridian Life Balance Program (EAP) and distributed communications to all employees.Assisted with coordination of Annual Health and Wellness Fair and solicitation of vendor participation, employee engagement and logistic preparation.Administered Tuition Reimbursement Program and provided employees with application and policy, obtained approvals and submitted to payroll for processing.Partnered with Weir Benefit Advocacy Center to assist employees with requests for ID Card, Claim Resolutions, Appeals, Provider Finder, Pharmacy Assistance, 24 Nurseline, Medicare, etc.Maintained Office of Attorney employer website for Uniform Child Support Orders and Qualified Medical Child Support Orders (QMCSO).Approved New hire benefit online enrollments via ADP.Provided email notification reminders for all employees reaching the 30 day benefit enrollment deadline.Conducted data entry of new hire, mid-year and domestic partner enrollments.Calculated benefit retro for payroll for deductions.Responded to ADP password reset issues.Performed administrative HR support to include filing, collection/distribution of mail, ordering supplies, purchase orders, creation of new hire folders, etc.Managed onboarding process including background, physical, drug screen, education and motor vehicle reports.Facilitated international and national relocation packages via relocation services company.Generated month end onboarding metrics report and analysis for 3 business units.