Alyssa Pucek Email & Phone Number

Pittsburgh, Pa, Us

▪ Created and managed engaging content across TikTok, Twitch, YouTube, Instagram, X, and Discord,growing a community of over 350k+ followers.▪ Utilized social media analytics tools to track performance across platforms, identifying trends, improvingengagement, and adjusting content strategies, ensuring content remained highly visible and engaging.▪ Collaborated with brands such as G Fuel to create effective advertisements that increased brandvisibility and awareness.▪ Led a team of content creators, fostering a collaborative and creative environment.

▪ Redesigned the website design & layout to improve user experience, making the site easier to navigateand more visually appealing. These changes resulted in reduced bounce rates and increased on-siteengagement.▪ Implemented SEO strategies, including keyword optimization, metadata adjustments and contentrestructuring, resulting in a boost of organic website traffic.▪ Utilized social selling techniques on platforms like Facebook and LinkedIn to build relationships withpotential clients, resulting in increased lead generation and generator sales.▪ Created email marketing campaigns with the goal to nurture leads and improve customer retention.▪ Analyzed digital marketing performance metrics, using tools like Google Analytics & Lighthouse to trackwebsite traffic, user engagement, and conversion rates, resulting in actionable insights for improvingSEO and social media strategies.▪ Generated leads by strategically adding call-to-action buttons that directed users to contact formsthroughout the website.

Kerrville, Texas, United States

• Streamlined office operations, enhancing customer experience through digital transformation and efficient appointment scheduling and payment processing.• Led a digital transformation initiative, reducing paper consumption and increasing data accessibility through the adoption of digital tools and processes.• Communicates with customers to schedule appointments and process payments, ensuring seamless and efficient operations.• Administered and processed payroll with precision, ensuring timely disbursement, adherence to federal and state regulations, and accurate deductions for taxes, benefits, and other withholdings.• Manages the account databases for customers, vendors and employees, maintaining accurate and up-to-date information.• Organized, sorted, and analyzed data using Google Sheets and Excel, contributing to informed decision-making and reporting.• Boosted team productivity by effectively delegating tasks and managing workflows, fostering collaboration, and consistently meeting project objectives.

Kerrville, Texas, United States

• Served as the first point of contact, warmly welcoming visitors and directing them to the appropriate departments or personnel.• Managed multi-line phone systems, screen calls, and route them to the correct departments or take accurate messages.• Coordinated and scheduled appointments, meetings, and conference rooms for staff and clients.• Performed general office duties such as filing, photocopying, scanning, and faxing documents, along with data entry tasks.• Assisted in preparing reports, presentations, and other documents using Microsoft Office.• Maintained and updated files, records, and databases to ensure all information is accurate and easily accessible.• Addressed inquiries, resolved complaints, and provided information to clients and visitors in a professional and friendly manner.