Alyssa Caputo Email & Phone Number

New York, New York, Us

Nashville, Tennessee, Us

Nashville, Tennessee, Us

-Launched new Tend location in Rockefeller Center in New York market. -Deliver direct and individual team leadership to ensure multiple offices produce outstanding customer service while supporting other studios and team members.-Responsible for administrative and clinical staff of 23 people.-Achieve revenue goals by meeting and managing the day to day operations of the studio to include patient scheduling and staff and schedule productivity.

Nashville, Tennessee, Us

-Acted as Interim Studio Manager responsible for administrative and clinical staff of 20 people.-Responsible for the presentation of treatment plans to include financial arrangements with Affirm or other form of member payment.-Supported studio leadership and clinical director with day to day operations including patient scheduling, ordering supplies, and technical support of office equipment and studio maintenance needs.

Beverly Hills, California, Us

-Assisted in launching first Alo Yoga flagship store and studio in SoHo, New York in May 2018 followed by second location in Williamsburg, Brooklyn in September 2019-Responsible for scouting, recruiting and managing a team of 20 teachers and maintain relationships by providing ongoing class audits, develop studio schedules, and manage payroll-Implemented customer service outreach program by soliciting feedback in person, and via email in order to improve on guest experience-Developed grassroots marketing strategy across both studios in order to foster relationships with local health, fitness and wellness communities as well as arrange corporate partnerships-Worked closely with Marketing and Public Relations team to develop, produce and execute events (including launch party events) with influencers, brand partners, and sponsors

-Teaching yoga & meditation classes to private clients and small groups in New York City-Specialty in restorative, and yin yoga-Collaborating with other groups to produce events which incorporate yoga, live music, & meditation

Santa Monica, Ca, Us

-Responsible for scheduling front desk staff of 12 Greeters at flagship location in SoHo, NY based on budget and overall needs of studio-Oversaw customer service outreach including new member on-boarding, auto pay troubleshooting, refund requests, membership cancellations and freezes of database of over 2000 members-Assisted in maintaining all studio analytics through Google Docs including revenue and units sold-Oversaw studio maintenance including ordering studio supplies every week based on budget and needs and cut costs by approx. $1000/month

INSCAPE merges tradition, modern thinking and tech to deliver immersive meditation & relaxation experiences anytime, anywhere in our NYC studio + IOS app.-Helped launch new concept boutique meditation studio with focus on customer service, event planning and management, business development, and operations-Developed and implemented customer service program by creating response templates for guest inquiries, managing membership cancellations and suspensions, and following up with guests post visit to improve user experience-Sold on average 5 special events and private sessions per month, resulting in $5K additional revenue for studio-Coordinated services such as studio cleaning and maintenance, facilities management, and waste disposal

New York, Ny, Us

-Manage an average inbound request volume of 400 queries per week and resolve every request within 8 hours-Liaise with the engineering team to streamline the website user experience and address customer concerns that directly affect the conversion rate of the platform-Created a process for reporting financial data on accommodations for customers including additional shipping costs, which provided metrics and additional cost reporting of $500 per month.-Acted as primary liaison between Customer Support team and Account Management team to resolve on average 100 issues per week and communicate with over 5,000 boutique vendors

Santa Monica, Ca, Us

-Responsible for generating leads and soliciting referrals to meet monthly sales target of on average 110 new member sign ups per month-Track and manage personal sales, information calls, and leads through database of over 5,000 clients-Establish external relationships and partnerships within the community -Prevented on average 20 membership cancellations per month