Adventurist And Athlete
Reynolds Retirement
AeroLeads people directory · profile
Alyssa Reynolds Email & Phone Number
Adventurist and Athlete
at
Reynolds Retirement
1 work email found
@humana.com
3 phones found area 314 and 800
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Reynolds Retirement
Role
Adventurist and Athlete
Location
Scottsdale, Arizona, United States
Who is Alyssa Reynolds? Overview
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Quick answer
Alyssa Reynolds is listed as Adventurist and Athlete at Reynolds Retirement, based in Scottsdale, Arizona, United States. AeroLeads shows a work email signal at humana.com, phone signal with area code 314, 800, and a matched LinkedIn profile for Alyssa Reynolds.
Alyssa Reynolds previously worked as Vice President - Contact Centers at Humana and VP Contact Centers - Patient Services Optimization at Express Scripts. Alyssa Reynolds holds Mba, Finance from Arizona State University.
Company email context
Email format at Reynolds Retirement
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*@humana.com
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Profile bio
About Alyssa Reynolds
Accomplished Customer Service and Sales Operations Executive with significant experience in Contact Center Management, Process Improvement, Training and Quality. Passionate about the customer, the customer experience, and the processes and people that serve them – have led countless business units from underperforming to high performing.Demonstrated success identifying and executing strategic business initiatives, delivering improvement to both customer satisfaction and the bottom line:•Transitioned organizations and processes to be customer focused and employee friendly•Designed and implemented web-based training, quality, knowledge and communications tools•Institutionalized reporting and trending of meaningful key metrics, eliciting specific service and customer behaviors •Built, developed and directed high performing “A” players and teams, enabled individuals to achieve consistently above expectations•Led teams of 150 – 450, supporting in excess of 8000 customer facing agents•Partnered start-ups of domestic and offshore business unitsSpecialties: •Customer Service•Contact Centers•Operational Leadership•Process Improvement•Change Management•Financial Analysis•Knowledge Tools•People Development•Offshore experience
Listed skills include Leadership, Program Management, Call Centers, Process Improvement, and 16 others.
Current workplace
Alyssa Reynolds's current company
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Reynolds Retirement
7 roles · 43 years
Alyssa Reynolds work experience
A career timeline built from the work history available for this profile.
Vice President - Contact Centers
Current
Humana
Transformation of Humana's Medicare & Medicaid Contact Centers leading unprecedented improvements in Customer Experience and contact efficiency. Utilizing a strategy of Eliminate, Automate and Optimize, focus on end-to-end decisions and operational processes across the organization impacting the members.
Jan 2016 - Present
Vp Contact Centers - Patient Services Optimization
Oversee and provide leadership for the optimization of enterprise wide Contact Center operational effectiveness. Planning and Resource Management of 10,000 company and partner contact center agents across +20 sites. Pharmaceutical Benefits Management, Coverage Determination, Retail to Mail conversion and Specialty.
Oct 2010 - Apr 2013
Operations Consultant
Vomaris Innovations
Start up medical bioengineering firm commercializing revolutionary bioelectric wound care device. Developed Strategic Business Plan, utilized to secure $5 million in Private Equity Investor funding within 90 days. Implemented sales and operational infrastructure including critical accounting reporting/control processes. Developed system requirements for Enterprise Resource Planning.
Aug 2009 - Sep 2010
Svp - Operations & Call Center
Over 12 years leading and developing Customer Experience professionals. Broad experience in complex, high volume (+80 million agent contacts annually), specialty skilled voice and email operations. Improved customer satisfaction results from 80% to 87% while improving processes and reducing costs by over 30%.Managed and motivated large yet lean teams continuously improving training, quality, customer experience and satisfaction, process improvement, change management, program management, communications, scorecard/incentive/recognition programs and site operations. •Designed and implemented critical customer facing system platforms and agent tools•Facilitated offshore start-up operations•Implemented large scale integrated quality monitoring and customer surveying•Integrated operations as a result of acquisition/mergers•Advised site/location analyses and facilitated start-up and take-down•Oversaw Web based training curriculums, assessments and measurement systems
1996 - 2009
~13 yrs
General Sales Manager
Local Telephone Company in Dallas supporting Texas, Oklahoma, Louisiana and Arkansas. Provided sales, billing and service support for existing and new land lines, 800 numbers and telephone systems to both consumers and small business. Team recognized as national award winner for new systems sales. Delivered government regulated service level expectations at 90% in 10 seconds and negotiated Union contracts, while reducing expenses and improving sales 200%.
1994 - 1996
~2 yrs
Senior Manager
Start-up team that took the American Express Corporate Card from 350 Cardmembers to over 2 million in 10 years. Managed many aspects of the business including; financial analysis, new account decisioning, credit portfolio management, customer service, merchant relations, new product development and the customer contact center.
1984 - 1994
~10 yrs
2 education records
Alyssa Reynolds education
Mba, Finance
Arizona State University
Bachelor Of Science, Liberal Arts
Arizona State University
FAQ
Frequently asked questions about Alyssa Reynolds
Quick answers generated from the profile data available on this page.
What company does Alyssa Reynolds work for?
Alyssa Reynolds works for Reynolds Retirement.
What is Alyssa Reynolds's role at Reynolds Retirement?
Alyssa Reynolds is listed as Adventurist and Athlete at Reynolds Retirement.
What is Alyssa Reynolds's email address?
AeroLeads has found 1 work email signal at @humana.com for Alyssa Reynolds at Reynolds Retirement.
What is Alyssa Reynolds's phone number?
AeroLeads has found 3 phone signal(s) with area code 314, 800 for Alyssa Reynolds at Reynolds Retirement.
Where is Alyssa Reynolds based?
Alyssa Reynolds is based in Scottsdale, Arizona, United States while working with Reynolds Retirement.
What companies has Alyssa Reynolds worked for?
Alyssa Reynolds has worked for Reynolds Retirement, Humana, Express Scripts, Vomaris Innovations, and Jpmorgan Chase.
How can I contact Alyssa Reynolds?
You can use AeroLeads to view verified contact signals for Alyssa Reynolds at Reynolds Retirement, including work email, phone, and LinkedIn data when available.
What schools did Alyssa Reynolds attend?
Alyssa Reynolds holds Mba, Finance from Arizona State University.
What skills is Alyssa Reynolds known for?
Alyssa Reynolds is listed with skills including Leadership, Program Management, Call Centers, Process Improvement, Start Ups, Change Management, Operations Management, and Sales.
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