Alyssa Ricks Email & Phone Number

Herriman, Ut, Us

Taylorsville, Utah, Us

❖ Responsible for issuing access to electronic and keyed doors to a college of over 3000 employees.❖ Responsible for filing physical records and maintaining accuracy between physical and electronic records.❖ Completed over 50 audits of terminated employees to maintain security at the college.❖ Completed regular physical safety courses and engaged in discussions of physical security for the college at large.

Salt Lake City, Utah, Us

❖ Reviewed external data visualizations for compliance and directed an average of 15 weekly users on how to bring visuals in accordance with data sharing policy.❖ Reviewed and actioned data access rationale requests and created a new system to provision access for 3 different systems to a common user set.❖ Created a review, notification, and enforcement process for a new policy and achieved an average of a 24 hour response rate on enforcement tickets created.❖ Worked with Google SQL and Looker Studio in creating a process for evaluating team’s metrics in the data access system.

Chicago, Illinois, Us

❖ Completed needs analysis and presented suitable plans for an average of 50 Medicare customers a week❖ Provided calm and compassionate service to each customer and recorded a month of satisfaction scores of 5 out of 5❖ Assisted manager in providing Medicare knowledge to a team of 5 new agents, supporting them to eventually meet sales goals

South Jordan, Utah, Us

❖ Developed a workflow in Excel to identify and then communicate client behavior and software trends to management❖ Assisted in reducing a 200+ count of cases down to 0 by thoroughly completing over 20 cases a day❖ Assisted in fixing software bugs by reproducing and accurately capturing them enabling software development teams to fix the errors❖ Utilized extensive knowledge of proprietary software and its interaction with Revenue Cycle Management to assist clients with their needs

Assisted in the startup of an independent consulting firm, including website development, social media marketing strategy, and development of back-office procedures.

London, England, Gb

❖ Completed thorough situation analysis and handled a caseload of 15 weekly escalated cases❖ Provided calm and compassionate customer service to an average of 15+ daily Medicare Age retirees going through significant life change❖ Created a workflow to Identify and communicate customer behavior trends to management

London, England, Gb

❖ Worked with Medicare-age retirees to navigate and deescalate the transition from group health insurance to individual Medicare plans ❖ Performed thorough needs analysis to present and enroll plans for 10+ retirees daily❖ Consistently exceed sales metrics by operationalizing the sales process and connecting with customer needs/concerns

Bachelor Of Science - Bs, University Studies (Communications Minor)

High School