Alyssa T. Email and Phone Number

• Provide sales support to customers, sales representatives, and Regional Sales Managers • Prepare quotes, orders, acknowledgements/confirmations accurately, and efficiently, along with follow-up • Work within company-specific software to develop sales quotations, schedules, product feature selections, and logistics support • Interpret customer fixture plans, and store layouts in preparation of quote entry

• Promoted to Tier II December 2018• Provided customer support in a busy call center environment• Listened attentively to customers’ needs• Helped customers resolve complex issues• Managed escalated customers, complex, and challenging situations in a professional manner• Dealt with customers pertaining to Mobile Link• Assisted with shadowing of new and potential employees• Provided assistance with operator/receptionist duties

• Assisted with employee relations• Provided clerical and administrative support to Human Resources personnel talking to existing and potential employees on a daily basis• Assisted the HR Manager in Human Resource paperwork in both Spanish and in English• Worked directly with their Spanish speaking employees to understand company policies and procedures

• Communicated effectively with other people• Transcribed interviews and meetings• Completed a variety of office duties in a responsible manner

• Immersed in the Spanish language and culture• Observed, assisted, participated, and translated attentively in the classroom• Worked with students of various ages from a variety of countries• Collaborated with the staff of Mester Language School

• Recruited new students• Provided tours of the campus while promoting the university• Called and emailed prospective students to answer questions about the university• Performed a variety of office duties