Alyssa Sheldon Email & Phone Number

Holland, Mi, Us

Us

Us

Holland, Mi, Us

• Delivers exceptional customer service, going above and beyond normal expectations when answering questions and resolving disputes.• Maintains customer records database, processes new service applications, updates assessing information, and creates new service accounts.• Communicates consistently with clients to answer questions; explain, inform and address issues.• Lead trainer for new staff in BPW's principles and procedures for service excellence.• Supports departmental programs by scheduling, communicating requirements, preparing reports and ensuring program follow up.• Addresses incoming customer inquiries and offers creative solutions to increase customer satisfaction.• Communicates consistently with customers on issues that may impact their home or business.• Partners with surrounding townships to ensure good communication and working relationships regarding policies, fees, and procedures that impact clients.

Holland, Mi, Us

• Maintained customer satisfaction with forward-thinking strategies.• Evaluated account and service histories to identify trends using data to mitigate future issues.• Reduced process inconsistencies and effectively trained team members on best practices and protocols.• Followed up with customers about resolved issues to maintain high standards of customer service.• Delivered exceptional customer service by leveraging extensive knowledge of products and services. • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.• Educated customers about billing, payment processing and support policies and procedures.• Increased efficiency and team productivity by promoting operational best practices.• Investigated and resolved customer inquiries and complaints quickly.

Holland, Mi, Us

• Verified discrepancies and resolved clients' billing issues.• Reconciled daily AR ledger and verified proper posting.• Preparation of daily bank deposit.• Open and balance daily payment batches, prepare daily reports and submits to appropriate areas.• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.• Post insurance checks, EFT payments, credit cards and check payments.• Orchestrated medical coding, payment posting, accounts receivables and collections.• Research, troubleshoot and ensure the accuracy of posting payments and rejections.• Reviewed patient diagnosis codes to verify accuracy and completeness.• Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.

Certificate, Medical/Clinical Assistant

High School Diploma, General Studies