Led the Voice of Customer program for our Commercial Real Estate Lending group aimed at gaining customer understanding, informed by relevant customer feedback, market insights, & product analytics to ensure that the product and strategy are continuously improved on SaaS-based products & services. Led market and product research. Created Customer Advisory Board and coordinated events to bring Product, Sales, Marketing, Implementation, and Customers together to build up the external facing functions of the Voice of the Customer.​ Kept customers' needs center stage, and top of mind, guiding product roadmap refinement to address new customer needs during turbulent economic times. All while managing the prioritization of top defects and painpoints experienced by existing customers. improving customer experience, brand loyalty, product penetration, and implementation service improvements for an unbeatable customer experience​.

For a net new horizontal business unit, I oversaw strategic business initiatives from development through successful execution under the guidance of Chief Product Office and his general managers/managing directors of Marketing, Product Strategy, Commercial Strategy, Innovation, & Customer Experience. Built and led the daily operations of the Product executive office to maximize team enablement and establish new agile ways of working. Serviced internal consulting needs, facilitating offsites for departmental heads and executives.

Business transformation program manager tasked with overseeing the day-to-day operations and execution of our refreshed company-wide strategy, leading a tooling tech transformation, implementing processes and a new operational model to improve organizational performance.

Promoted to senior product manager after delivering new Brexit data requirements, cross-program management of Brexit implementation across UIs, APIs, & SFTP, and change management strategy & execution.Business lead and product owner on ratings and regulatory, board-level, data-driven projects that include product strategy planning, implementation and management of new product lines, optimizations and enhancements to existing digital products, improvements to regulatory document management flow and business processes, Brexit preparedness & implementation, and application development across products. Experienced in working with stakeholders across the spectrum including senior management, global technical and engineering teams, sales and sales support teams, data governance, and external clients.

Business lead and product owner on ratings and regulatory, board-level, data-driven projects that include product strategy planning, implementation and management of new product lines, optimizations and enhancements to existing digital products, improvements to regulatory document management flow and business processes, Brexit preparedness and implementation, and website development. Experienced in working with stakeholders across the spectrum including senior management, global technical and engineering teams, sales and sales support teams, data governance, and external clients.

I have the pleasure of co-leading strategy and programming for Moody's Black Impact Group.

Promoted to Sr Software Engineer following strong performance managing deliverables, ad hoc requests and projects • Developed SQL scripts used for publications, projects and data integrity initiatives enterprise-wide based on feedback from individuals in various business units with minimal supervision • Initiated and collaborated with team members to develop a tool that automated a report needed for compliance purposes; thereby cutting down the daily time spent on the task by 90% • Performed ad hoc data comparison and analysis for the Ratings Delivery and Data team and prepare corresponding documentation including summaries, memos and reports • Provided leadership to the team by training and mentoring junior staff on technical or business concepts • Provided recommendations to senior management regarding process improvements • Led a mass query update and worked alongside my team and the Regulatory Reporting Team to ensure priority automated queries were updated and sent to the automation team

Oversaw marketing analytics campaigns from concept-to-completion, and led analysis and reporting for book of business consisting of over 70 Pharmaceutical/OTC/Medical Device marketers • Influenced sales strategy by demonstrating an ability to use big data and CRM data alongside Sales Team and Account Management to develop KPIs, drive financial results, and improve customer experiences across all digital ad marketing campaigns • Responsible for preparing, maintaining and auditing the integrity of all data incorporated in client reports • Reported to VP of Analytics and worked with cross functional teams (Account Management, Development, Product Management, Sales, BI) to leverage customer intelligence data to drive and optimize client and patient experiences • Built survey tools that inform clients of user experience, utilizing Attitudinal vs Behavioral analysis and A/B testing

• Researched, analyzed, interpreted and mapped data workflows for new and ongoing disease state measures/programs• Built and maintained an electronic database to archive community outreach data for record tracking and management • Designed the Community Needs Assessment Survey, to evaluate the hospitals’ and healthcare providers’ performance/accessibility and translate learnings into federal and state healthcare reimbursements • Developed and led team in Neighborhood Walking Survey initiative, to establish a census of the commercial businesses that contribute to the health seeking behaviors and health orientation of the communities in the hospitals’ catchment areas • Managed projects based on analyses of big data sets including census and medical claims data• Collaborated with the Director and across improvement teams to evaluate QI program quality effectiveness in improving quality of care• Assisted with development and reporting of member/provider communications• Assisted in recruiting persons in the community--seeking health services—for translational research

• Supported data collection for Industry-related clinical research; maintained HIPPA compliant data registries according to respective protocols• Developed and coordinated qualitative and quantitative translational research projects to broaden awareness and identify prevalence of cardiovascular diseases among high-risk minority populations• Trained and maintained team’s currency on IRB procedures and processes, and clinical trials data management• Prepared and implemented new protocols for systematic and IRB reviews; including recruiting, screening, data abstraction, and synthesis and presentation of information• Assisted principal investigators with management of other reviewers and staff, organization of meetings, preparation of reports for funding agencies, project budgets, and drafting of manuscripts as appropriate • Managed quarterly baseline assessment data collection and evaluation• Developed and maintained data registers using reference management software and relational databases • Managed assessment strategies (ie. metrics, analysis, feedback systems and reporting) to guide improvements in patient outcomes and team documentation/record keeping