I am a 4x Certified Salesforce Senior Business Analyst with experience in Sales, Service, and Experience Clouds. I am focused on delivering meaningful documentation and configuration support that serves our customers and supports the build team. I am part of a strategic client facing team that strives to understand the objectives of our customers, and the “why” behind those objectives. I work with customers in many different industries, and I enjoy being able to learn intricacies of those businesses and gaining a deep understanding specific processes and how they can translate into a Salesforce solution.I have the skills to transform the current and future state of the business process(es) into well documented, functional requirements, which allows other members of my team to confidently begin their work. One of the most challenging hurdles facing a Salesforce implementation is bridging the gap between the business terminology and the technical software terminology. My experience has given me the opportunity to successfully do both. As a Business Analyst, I strive to support the alignment of the solution with user expectation to drive a positive user experience and strong user adoption of the tool. Within the internal BA practice, I have been able to contribute and facilitate the development and implementation of our standards and values. I enjoy being a change agent for businesses, and driving forward new opportunities for client engagement and employee development.