Alyssa Szacilo Email & Phone Number

Knoxville, Tn, Us

United States

Coach and mentor new CSMs to accelerate onboarding and improve talent development.Provide support as onboarding specialist to get new accounts up and running, driving quicker time to value and increased ROI for customers.Foster & build overall relationships with customers to supports increasing adoption, ensuring retention and long-term customer success.Partner as a trusted/strategic advisor with each customer and drive continued value of our products and services.Conduct technical working sessions to jointly architect solutions leveraging Alteryx Designer with prospective and existing users within accounts.Conduct enablement sessions to provide hands on training of the Alteryx Designer and Server products.Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.Alteryx SME, January 2023Global Newcomer Award, December 2022

Tennessee, United States

Rookie of the Quarter Q2, 2022

Denver, Colorado, United States

* Developed agile-digital solution to help manage the rapid implementation of CARES Act legislation during major shutdowns across the US due to the pandemic for B2B clients * Modernized program analytics by improving current reporting to including operational data and implementing advanced analytics to generate actionable insights for B2C programs* Deployed current NPS program into a new cloud-based survey platform program increasing VoC response volume by over 50% in the first year* Increased B2C NPS by 10 points in customer claims experience in 2020 by using VoC data to prioritize procedural changes in collaboration with internal stakeholders* Implemented new relationship research programs across multiple customer segments to generate insights and opportunities for the business using customer feedback * Led design workshop to improve customer-facing insurance claims forms in collaboration with functional teams across the organization in order to reduce customer effort and improving usability of forms in both digital and paper formats. * Improved customer centricity in call center operations through training, education and recognition programs leading to increases in overall customer satisfaction with customer service representatives * Partner with international stakeholders on industry benchmark studies

Denver, Colorado, United States

Denver

•Ensure sound methodological approaches to investigating and analyzing primary or secondary data sources for corporate research and content creation as lead analyst and project manager.•Collect, manage, blend, clean, manipulate and investigate data using process driven procedures.•Generate survey data using detailed methodological protocols to ensure validity and reliability while reducing survey error and biases.•Develop supporting materials such as codebooks or visualizations for primary data sources.•Generate advanced statistical models and workflows using regression, clustering, classification models, predicative modeling techniques, and other statistical methods.•Manage project processes and outcomes across multiple stakeholders, business units and clients.•Explore data to find trends and develop data driven insights that motivate thought leadership and drive content creation.•Boost client engagement on social media, web, and email by publishing research reports, white papers, articles and other content based on study findings and industry research.•Conduct qualitative data analysis using sentiment analysis and thematic coding. •Proficient in Alteryx, Stata, Tableau, and Dedoose.

Greater Denver Area

• Trained, scheduled, and managed a team of field researchers to conduct on-site surveys• Oversaw distribution and collection of surveys according to a detailed methodological protocol• Provided the Foundation with daily fielding reports and communicated regularly with a representative from the Levitt Pavilion headquarters out of state• Managed on-site fielding supplies

Greater Denver Area

• Assessed student work by grading tests and other student submissions while providing constructive feedback and tutoring as necessary • Generated class materials as needed for in class and online activities• Formulated test questions in Social Psychology and Deviant Behavior courses

Greater Denver Area

• Provided research support using multiple online resources to extract relevant information related the research topics by reviewing current peer reviewed journal articles, books, and other academic sources • Synthesized literature reviews and summarized data relevant to time use literature to formulate annotated bibliography for current research project

Boulder, Co

• Prepared and filed start up paperwork for 501c3 non-profit organization, secured banking, and retained legal counsel• Facilitated fundraising projects to raise awareness and increase revenue• Developed online social media presence, generated mailing lists, and created quarterly newsletters• Managed administrative duties and delegated tasks to other employees• Attended local council meetings as the primary representative for the foundation and collaborated with community partners

Master'S Degree, Sociology, Quantitative Research Methodology, Magna Cum Laude

Activities and Societies: Americal Sociological AssociationThesis: Multinomial Regression Examining Duration of Incarceration.

Bachelor'S Degree, Criminology And Psychology, Summa Cum Laude

Thesis: General Strain Theory and Delinquency in Adolescent Populations