- Collaborated with agencies as the main point of contact within the Pinterest team, streamlining workflows and boosting efficiency- Interpreted client business goals and turned data into actionable insights, driving new client activation and upselling while building long-lasting relationships- Managed a diverse range of digital marketing and advertising technology accounts, focusing on maximizing revenue, optimizing campaign performance, and ensuring smooth client communication

- Employed by Accenture, served as a Senior Account Manager outsourced to Pinterest - Manage client relationships and drive business objectives- Apply extensive experience in account management, ensuring seamless service delivery and high client satisfaction

- Boosted sales and built strong client relationships by proactively prospecting, delivering persuasive presentations, and tailoring solutions to meet client needs- Managed the sales pipeline, identified new marketing opportunities, and supported team growth through knowledge-sharing and innovative practices- Engaged actively in prospecting, networking, and nurturing client relationships, while delivering compelling sales presentations and overseeing proposal processes - Handled the sales pipeline efficiently, uncovering new marketing opportunities and educating clients on strategies that align with company goals - Crafted detailed marketing plans to enhance client campaigns, provided customized sales solutions, and shared industry insights to improve client engagement

Jump Retail Sdn Bhd (Subsidiary company under Shopper 360 Group)- Handled client inquiries, created personalized presentations, and pitched services to potential clients, ensuring our offerings met their unique needs- Worked closely with the team to develop effective pitching strategies and materials, maintaining a unified approach to engaging clients- Prepared closure reports and provided ongoing support to clients, assisting with problem-solving and ensuring their satisfaction with our services- Developed internal project briefings and training materials to ensure smooth project launches and align the team- Managed billing and invoicing tasks, and adhered to various billing methods per client agreements- Conducted audits for clients like Philip Morris International and managed monthly payroll, ensuring compliance and accuracy- Supported recruitment by interviewing candidates to meet client needs and facilitating the hiring process- Provided legal support by reviewing and amending agreements, handling contract renewals, and managing contract amendments- Offered administrative support by recording meeting minutes between clients and the team, ensuring clear communication and thorough documentation

- Consistently met sales and revenue targets by overseeing daily operations and crafting digital marketing strategies tailored to a diverse range of clients- Handled day-to-day tasks, managed client communications, and delivered presentations while ensuring prompt troubleshooting and follow-up- Encouraged teamwork across departments to surpass client expectations, resolve challenges, and assist with grant applications

- Supported digital marketing efforts by conducting in-depth market research, applying SEO, SEM & SMM strategies, and crafting compelling copy to drive engagement and results.