- Guided clinical operations teams and customers through the software implementation lifecycle, including configuration, requirements development, testing, and validation.- Served as the primary point of contact for customers subscribing to our software-as-a-service offering.- Provided oversight and coordination of the agile process for study configuration, including requirements, risk planning, testing, and more.- Built deep relationships with clients to understand their clinical trial goals and how our platform will meet them.- Collaborated with product management to prioritize features that maximize each customer’s value from the product.- Engaged with JIRA and our quality management system to ensure that every clinical trial adheres to our quality management SOPs.- Facilitated integration projects that required the connection of data systems.- Provided implementation support for connected systems (scheduling systems, CRMs, etc.).- Ensured tickets are being triaged following established SLAs.

- Created trial configurations, requiring the build out of the state machine, eCRFs, study visits, and telehealth calls in accordance with each trial’s protocol.• Headed the manufacture, implementation, and testing of upgraded platform features alongside product and engineering teams.• Facilitated integration of connected systems such as scheduling systems and CRMs with proprietary software.

- Coordinated and managed multiple clinical research studies with various sponsors.- Ensured compliance with study protocols and regulatory requirements.- Conducted participant screenings, enrollment, and follow-up visits.- Collected and managed study data, including electronic data capture.- Assisted with the development of study protocols and case report forms.- Maintained accurate and complete study records.- Coordinated with study sponsors, principal investigators, and study team members.

- Work with clients to identify technical requirements and provide solutions that meet their business needs.- Manage and maintain client networks, including firewalls, routers, and switches.- Provide technical support to clients, troubleshooting hardware and software issues.- Conduct training sessions for clients to ensure effective use of new technology solutions.