Oversees the quality of care, treatment, training and support provided to Cadets.Oversees Cadets' safety, health and well-being; and responds to emergencies, injuries, or complaints according to policy and procedure; and ensures acceptable level of residential care services.Oversees communications between residential staff, TCA chain of command and other interested parties regarding important matters.Oversees Team Leaders in the performance of their daily duties; supervises and counsels all Team Leaders assigned to the team (5-7 Team Leaders).Collects, compiles and distributes information for weekly training schedules to ensure that all operational activities conducted by Team Leaders designated on the TCA training schedule are accomplished during the shift.Ensures that the Standards of Discipline are upheld. Provides limited first-line Team Leader and second-line Cadet counseling to improve performance, reduce friction, improve morale and maintain continuity.Ensures that record keeping, including the automated data information system, is accomplished in accordance with the TCA Standard Operating Procedures.Distributes prescription medication when medical personnel are not available.Transports Cadets between locations (i.e. formations, physical training areas, work sites and for medical treatment as needed).Ensures that Cadets' barracks, common areas and living conditions are properly maintained in accordance with established standards. Coordinates all scheduling, housekeeping and administrative activities with the Commandant.Coordinates urinalysis testing with medical personnel, as directed by the Commandant.Analyzes and evaluates the progress and development of assigned Cadets and presents verbal and written reports.Attends relevant training to maintain the essential functions of the position.

• Provide prompt and courteous customer service• Provide end-user, Client Support Admin (CSA) and Network computer Center (NCC) phone support• Experience with Active Directory• Experience with Remedy trouble ticketing system• Provide user orientation on desktop hardware and software• Analytical/technical troubleshooting skills in hardware and software• Microsoft Office/Windows 2000/XP operating systems knowledge• Experience troubleshooting hardware, software and network connectivity issues• Remotely diagnostics and troubleshooting client workstations• Experience with Windows Server 2003, XP, OS X, and MS Office XP/03/07/08, Vista • Install, configure and troubleshoots systems, laptops, servers, printers and network issues• Maintain passwords, data integrity and file system security for the environments• Create, modify, move, delete and restore distribution lists

• Conduct daily business within a timely efficient manner• Display ethics and integrity to the public• Understand the limitations the Fourth Amendment places on law enforcement personnel• Take responsibility for government owed property including issued weapon(s), radio, vehicle, and sensitive equipment• Follow Service, Sector, and Station policies as they pertain to daily operations, equipment handling, detainees, evidence collection, search & seizure, legal documents, interactions with the public, and interactions with the media.• Locate, apprehend, search, and take sworn statements while being cognizant of safety issues.• Display proficiency and organization with a variety of legal documents.• Understand the appropriate use of force for situations encountered, specifically escalation and de-escalation of situations based on a reactionary stance.• Properly handle and disseminate law enforcement sensitive information.• Quickly become familiar with an area of responsibility and navigate it during day, night, and low light conditions both afoot and in a government owned vehicle.

• Provide support to customers regarding features and services from Customer Accounts• Managed and Implement operational, security, environmental and safety policies• Efficiently work with Operating systems• Uses hand-held computers that record and track money shipments; properly use a hand-held scanning/package tracking device• Implement Quality Customer service• Provide an efficient pickup and delivery service• Performs clerical functions which may require knowledge of general business and office procedures including maintaining follow-up files, answering phones, assembling materials for reports and composing letters• Maintains radio communication with appropriate personnel, as required• Analyze and Process international and high value packages and paperwork