Alysson Diaz Email & Phone Number

Tarlac City, PH

Clark Freeport, Angeles City, Pampanga

• First line support for any IT related issues and requests.
• Provides base level support to company employees hands on and remotely.
• Responsible for the deployment and maintenance of computer devices.
• Management of IT assets.
• Operates CCTV surveillance.
• Configures and deploys Cisco switches with the NOC team.

Tarlac City

• Handles critical issues that are production impacting and collaborating with our SMEs/different IT departments and clients to identify the root cause and to create a resolution.
• Handling a large volume of emails, chats and phone calls.
• Leads the preparation of devices for WFH/WAH deployments upon clients request.
• Desktop hardening via GPO and local group policy.
• Prioritization of issues and requests based on their production impact.
• Performs operations in data center and hub rooms (port patching, cable management, physical transfer of different network devices).

Tarlac City

• Handles coaching of our team members.
• Management of team’s shift schedules and leaves.
• Responsible for the management and submission of daily time records and achievements of the team.
• Knowledge sharing with the team especially with newly hired ITs.
• Management of IT assets.
• Resolves IT issues independently.

Tarlac City

Clark Freeport, Mabalacat City, Pampanga

• Identifying and boxing of objects on road photographs such as: -Different obstacles -Traffic lights and signs -Pedestrians -Vehicles

Clark Freeport, Mabalacat City, Pampanga

• Responds to incoming calls.
• Provides resolutions to technical issues.
• Supports the needs and requests of the customers.

Luisita Industrial Park, Tarlac City

• Provides support to employees IT issues and requests.
• Resolves hardware and software issues.
• Configures and troubleshoots local and network printers.
• Monitoring and attending tickets raised through SysAid ticketing system.
• Mass PC deployment.
• Reimaging and formatting of computers via SCCM, WDS and manual format.

Bachelor Of Science - Bs, Information Technology

Bachelor Of Science - Bs, Architecture