• Participated in tracking 230 applications’ transition from Site Scope to Dynatrace Monitoring.• Developed a dashboard using QlikView and Alteryx to display metrics about the teams supported applications which will be used to accurately track monitoring service migration.• Redesigned team’s webpage on Microsoft SharePoint to increase accessibility of important information.• Collaborated with team members and conducted informational interviews with my department direct and supervisors to develop a broader knowledge of IT and the Ford Motor Company.

• Interacted with customers both in the store and over the phone to make them feel welcomed to the business.• Organized contractor and customer appointments which helped the office to run smoothly• Created a more productive work environment by improving office.