Alyvia Patton Email & Phone Number

Charlotte, North Carolina, United States

Ballantyne, Charlotte, Nc

• Assist the General Manager in day to day operations• Handles all deposits and petty cash for the hotel• Supports the sales team with communicating with groups and special room and food & beverage requests • Assist in training new team members and temps • Manage departmental expenses for budget • In charge of all guest feedback on all OTA’s websites and IHG Heartbeat reviews and surveys • In charge of the improvement of the guests overall experience score • Conduct and review employee performances • Responsible for the recruitment and hiring for all departments• Responsible for the all staff members within the hotel• Work closely with vendors and reps regarding services and products for the hotel• In charge of scheduling for the entire staff• Plan and execute team and department meetings • Perform daily inspections of public areas and guest rooms • Handle all the billing and invoices for the hotel• Supports the housekeeping and engineering departments in everyday operations such as ordering, invoices, trainings, etc. • Responsible or AR, P&L and budgeting aspects of the operation

Charlotte, North Carolina, United States

• Organize, plan out and execute housekeeping department meetings• Assist and support housekeeping supervisor with scheduling, inventory, and ordering• Make schedules for the front desk, housekeeping, and café departments• Make housekeeping schedules for group and long-term extended stay guests• Inspect suites ensuring they meet the stand room requirements and cleanliness guidelines• Help manage the front desk, housekeeping, and café staff• Handle all invoices and billing for each department in the hotel• In charge of ordering all products needed for guest rooms, housekeeping, café, front desk, and engineering• Communicate with our different vendors regarding products• Handle guest complaints and issues that arise and ensure the situation is handled in a timely and efficient manner, ensuring guest satisfaction at the end• Help assist the General Manager with deposits and petty cash • Assist director of sales with group blocks and communicate with contacts

Charlotte, North Carolina, United States

• Welcome and greet each guest that enter and leave the hotel in a professional and friendly manner• Confirm guest reservation, identification, and method of payment to verify it all matches• Promote and enroll guest to IHG Loyalty Rewards Program • Answer phone calls and transfer to the appropriate department • Assist guest with any questions or concerns the have about the property/their rooms• Communicate with engineering and housekeeping department about guest requests• Handle cash, credit, and debit card transactions• Stock our guest pantry and do monthly inventory on all products• Printed out arrival report and went through all guest requests for that day• Pre-assigned tomorrow’s rooms, upgrading our platinum and diamond members to a better suite room when available

Charlotte, North Carolina

• Maintain an organized and sanitary work environment • Greet guest as they entered lounge• Monitor the hors d’oeuvres temperatures and cleanliness

Charlotte, North Carolina Area

Charlotte, North Carolina Area

• Arranged meetings for various leaders and operation directors• Managed operation director’s schedules, reminding them of meetings• Engaged in projects by pulling and entering data into an excel work sheet

Ann Arbor, Michigan

• Maintained salad and dessert bars, set up drink stations and tables for lunch and dinner services• Served a three course, fine dining meal to residents at retirement home• Assisted other servers with serving their residents drinks and entrees

Ann Arbor, Michigan

• Greeted guest as they entered restaurant • Directed guests to their seat and tell them about any specials the restaurant was having• Assisted front of house staff by serving drinks and entrees to guests

Bachelor Of Science - Bs, Hospitality Administration/Management

Activities and Societies: National Association for Catering and Events -NACE

Diplmoa