Alyx Moseley Email & Phone Number

Montgomery, Al, Us

United States

Montgomery, Al

Montgomery, Alabama Area

Coached and guided tellers to adhere to strict banking guidelines, provide excellent customer service, and meet sales/service goals, thereby reducing loss, increasing sales and client retention. Conducted performance reviews for tellers as well as handled any HR related forms and issues. Ensured branch ran efficiently by planning staff schedules and monitoring supply orders for reduced cost. Provided back up to manager in handling customer service issues and also relationship banker with maintaining and establishing accounts. Mentored new-hire tellers and teller supervisors in the surrounding area. Created instructional manuals to cross-train tellers on service and operational tasks.

Montgomery, Al

Managed up to five tellers, handled any HR related forms or issues and successfully planned staff schedules using software to reduce overstaffing and cost. Trained and coached tellers on sales, service, accuracy, speed, and risk management. Organized the branch for efficiency and streamlined processes. Served as the only local mentor for other new-hire Service Managers and occasionally new-hire tellers within the area. Maintained operational integrity within the branch by monitoring staff compliance. Established new accounts and new client relationships. Implemented a successful plan for all tellers to meet sales goals where there were no goals and no sales training previously in place due to recent merger. Upgraded an Excel spreadsheet for the South Alabama Region safe deposit box inventory project to work more efficiently.

Montgomery, Al

Directed the flow of traffic to the right people in the financial center. Established and maintained accounts and resolved client account issues/requests. Maintained a number a sales credits, sales calls, and sales referrals. Provided excellent customer service, measured weekly by customer satisfaction surveys. Served a dual role by also acting as teller supervisor over two to four tellers for the first six months in this position and on occasion after that. Trained the teller supervisor that eventually took that position. Completed training in almost every position in the financial center in order to fill in as needed. Spearheaded a major project to bring organization, compliance, and updates to the safe deposit boxes and developed procedures for maintaining them. Recognized by Executive Banking Officer for excellent teller coaching files.

Bachelor'S Degree, English

Activities and Societies: Gamma Beta Phi National Honor Society-Historian, Alpha Sigma Lambda Honor Society, Chancellor's List: Summer &.

Education record