Faysal Al-Zabit , Mba Email & Phone Number

Charlotte, North Carolina, Us

Manage enterprise IBM Engineering Lifecycle Management (ELM) applications. Acting as focal and subject matter expert. • Lead/Managed/Participated in projects involving upgrade and deployment of latest versions of CLM and ELM• Monitored health of the servers related to IBM Suite /CLM /ELM and took actions for smooth working of servers. • Handled issues, troubleshooting etc. via Ticketing Service Now system• Managed stakeholders, third-party consultants, and vendor communications.

Raleigh, North Carolina, Us

Responsible for technical-maintenance, development-support for the North Carolina Division of Public Health Maven Disease Surveillance Outbreak Management System.• Managed Disease Surveillance related activities spanning the whole (development, design, test) life cycle.• Supported laboratory interfaces which utilized and incorporated standardize health information exchange and vocabulary protocols.• Elicited requirements for complex technical projects, with high importance and impact.• Analyzed highly specialized knowledge, and requirements specification.• Programmed system configuration to define and implement the details of the design solution.• Lead unit work through understanding of the technical and business issues involved.• Defined steps required from requirement definition, through coding, configuration, ‘testing phases’, and implementation. • Lead specification definitions for complex reporting and data extract needs, for data mining and analysis. • Communicated and bridged understanding between third party vendors and business user.• Assessed business requirements and gaps.• Reviewed, tracked, tested and followed-up system changes and improvements.• Tested third party software releases, and conducted ‘user acceptance testing’.

Doha, Qatar, Qa

Responsible for implementation of ‘Continual Service Improvement (CSI)’ process of IT services; supports the design and implementation of mission-critical IT service processes across the enterprise. Key responsibilities include ITSM process roadmap development and day-to-day hands-on management mission-critical processes; also, responsible for providing support with cross-process KPIs and with data-backed recommendations continuous improvement.• Established ITIL ‘Continual Service Improvement (CSI)’ and ‘Release and Deployment (R&D)’ processes; owned, initiated, and published process-framework; lead the definition, development and publication of policies and procedures; audited documentation of core processes to insure cross-process continuity and alignment with continuous improvement roadmap; supported existing ‘ITSM service management processes’ like ‘Change Management’, ‘Incident Management’, ‘Configuration Management’, and ‘Service Continuity Management’; • Maximized business benefits by lead implementation of approved process improvements; analyzed improvement plans and provided feedback on results to relevant teams/leadership.• Enabled team members to achieve organizational effectiveness and efficiency by developing appropriate action/project plans to meet improvement goals within deadlines.• Catalyzed CSI-process efforts across the IT Organization by focusing on revenue growth, cost reduction, customer experience and customer satisfaction, cycle time reduction, and quality improvement.• Addressed and solved complex business problems, in collaboration with cross-functional teams; using ‘Lean Six Sigma’, ITIL, and ‘Project Management tools and methods’ to identify and prioritize opportunities; leading activities to define ‘problems root causes’, design, test and implement solutions toward desired outcomes.• Established and monitored qualitative and quantitative measures that is appropriate for the particular improvement programs, and initiatives.

Albuquerque, Nm, Us

Manages ‘QA and Testing’ department and team; develops department’s objectives, deliverables and budget to support enterprise strategic objectives, and ‘software and systems’ high availability. Communicates effectively with leadership issues related to initiatives, progress, risks, and plans. • Improved organizational ‘systems performance’ and ‘quality of data’ by taking the initiative of establishing Enterprise Center of Excellence.• Enhanced organizational processes using ITIL methodology, streaming reporting, and utilization of productivity tools, like Jira, Excel, and PowerPoint to effectively communicate with leadership and team members.• Raised resource availability of department and teams by managing a hybrid team of local and international test-engineers; restructuring test teams across the enterprise to align resources with enterprise needs.• Raised utilization visibility using effective communication of issues related to budget management per project, improved resource availability, utilization, meeting projects deadlines, and overall cost.• Established relationships and collaboration agreements with team members, stakeholders, and IT practitioners; encouraging team members to think creatively and effectively; collaborating with global vendors to set expectation and manage deliverables; accomplishing results through others.

Chapel Hill, North Carolina, Us

Provided Full Stack development contributions; database support, interactive web development, IT project management (planning, deployment, and post production support); engages business owners and partners to implement and support projects that will drive leading edge healthcare IT environment / Business Processes for Services; collaborates with national and international vendors, to deploy, and roll out IT ‘ancillary and enterprise’ systems. Manages and resolve identified problems, across the healthcare system; manage, applications, security-access in compliance with IT security policy; contributes to the creation of IT policies and procedures; develops software in support of organizational strategic objectives.• Within the first six months was able to streamline Oncology reporting with NC state Health department through building effective-communication with state officials, identification and resolution of pending issues within agreed deadlines, standardizing data, reports, and automating processes end-to-end.• Improving availability of ad-hock reports and cutting cost, using intranet and web reporting tools like crystal reports.• Expedited delivery time, of IT projects 75%, by developing effective-communication processes with stakeholders, leadership, and vendors; coordinated the interaction of internal, partner and customer resources toward the completion of key deliverables across multiple technologies.• Improving IT projects support by standardizing and automating progress-reports, reporting risks, implementing remedy plans.• Reduced incidents resolution time by 80% of supported applications through process restructuring, effective tools utilization, trend analysis, effective development and deployment of solutions. • Embraced faster software development cycle while maintaining quality, utilizing ‘Test Driven Development (TDD)’ methodology, automation software tools like RAD, ANT, Jira, Maven.

Recruited by a talent consulting firm to join a highly specialized talent team assembled by IBM to enter the cable modem market in collaboration with Time Warner Cable Company.Accomplishments:• Optimized and approved the customer acceptance modules for the IBM Hybrid-Fiber-Coaxial cable modems and blades lab.• Launched the IT reporting process of outcomes of the executed test cases scenarios. • Led staff training, process development and created training-material for utilization within lab.• Partnered with sales to run customer demos.

Recruited by the Product Support Director to manage customer accounts within the USA and overseas markets.Accomplishments:• Ran effectively and efficiently the customer accounts in the USA and overseas markets.• Built the incident reporting and escalation process to expedite software resolution.

Recruited by a leading telecommunication organization to join a global team to code and test telecommunication-software, driving AT&T global networks.Accomplishments:• Led new and beta software testing phase within US and European markets (Germany and Italy).• Coordinated successfully the execution of several test phases (component, integration, GUI, and stress) in collaboration with remote sites in the US and Europe.• Introduced improvement through automation and elimination of redundant processes reducing execution time from a day to less than an hour.• Developed a robust reporting process that provides stakeholders with dynamic and up to the minute updates to testing activities and information of interest.

Master Of Business Administration - Mba, Business

Bachelor Of Science (Bs), Computer Science

Education record

Associate Of Science (As), Computer Engineering