Faysal Al-Zabit , Mba Email & Phone Number

Charlotte, North Carolina, US

• Manage enterprise IBM Engineering Lifecycle Management (ELM) applications. Acting as focal and subject matter expert.
• Lead/Managed/Participated in projects involving upgrade and deployment of latest versions of CLM and ELM
• Monitored health of the servers related to IBM Suite /CLM /ELM and took actions for smooth working of servers.
• Handled issues, troubleshooting etc. via Ticketing Service Now system
• Managed stakeholders, third-party consultants, and vendor communications.

Raleigh, North Carolina, US

• Responsible for technical-maintenance, development-support for the North Carolina Division of Public Health Maven Disease Surveillance Outbreak Management System.
• Managed Disease Surveillance related activities spanning the whole (development, design, test) life cycle.
• Supported laboratory interfaces which utilized and incorporated standardize health information exchange and vocabulary protocols.
• Elicited requirements for complex technical projects, with high importance and impact.
• Analyzed highly specialized knowledge, and requirements specification.
• Programmed system configuration to define and implement the details of the design solution.

Doha, Qatar, QA

• Responsible for implementation of ‘Continual Service Improvement (CSI)’ process of IT services; supports the design and implementation of mission-critical IT service processes across the enterprise. Key.
• Established ITIL ‘Continual Service Improvement (CSI)’ and ‘Release and Deployment (R&D)’ processes; owned, initiated, and published process-framework; lead the definition, development and publication of policies and.
• Maximized business benefits by lead implementation of approved process improvements; analyzed improvement plans and provided feedback on results to relevant teams/leadership.
• Enabled team members to achieve organizational effectiveness and efficiency by developing appropriate action/project plans to meet improvement goals within deadlines.
• Catalyzed CSI-process efforts across the IT Organization by focusing on revenue growth, cost reduction, customer experience and customer satisfaction, cycle time reduction, and quality improvement.
• Addressed and solved complex business problems, in collaboration with cross-functional teams; using ‘Lean Six Sigma’, ITIL, and ‘Project Management tools and methods’ to identify and prioritize opportunities; leading.

Albuquerque, NM, US

• Manages ‘QA and Testing’ department and team; develops department’s objectives, deliverables and budget to support enterprise strategic objectives, and ‘software and systems’ high availability. Communicates effectively.
• Improved organizational ‘systems performance’ and ‘quality of data’ by taking the initiative of establishing Enterprise Center of Excellence.
• Enhanced organizational processes using ITIL methodology, streaming reporting, and utilization of productivity tools, like Jira, Excel, and PowerPoint to effectively communicate with leadership and team members.
• Raised resource availability of department and teams by managing a hybrid team of local and international test-engineers; restructuring test teams across the enterprise to align resources with enterprise needs.
• Raised utilization visibility using effective communication of issues related to budget management per project, improved resource availability, utilization, meeting projects deadlines, and overall cost.
• Established relationships and collaboration agreements with team members, stakeholders, and IT practitioners; encouraging team members to think creatively and effectively; collaborating with global vendors to set.

Chapel Hill, North Carolina, US

• Provided Full Stack development contributions; database support, interactive web development, IT project management (planning, deployment, and post production support); engages business owners and partners to implement.
• Within the first six months was able to streamline Oncology reporting with NC state Health department through building effective-communication with state officials, identification and resolution of pending issues.
• Improving availability of ad-hock reports and cutting cost, using intranet and web reporting tools like crystal reports.
• Expedited delivery time, of IT projects 75%, by developing effective-communication processes with stakeholders, leadership, and vendors; coordinated the interaction of internal, partner and customer resources toward.
• Improving IT projects support by standardizing and automating progress-reports, reporting risks, implementing remedy plans.
• Reduced incidents resolution time by 80% of supported applications through process restructuring, effective tools utilization, trend analysis, effective development and deployment of solutions.

• Recruited by a talent consulting firm to join a highly specialized talent team assembled by IBM to enter the cable modem market in collaboration with Time Warner Cable Company.Accomplishments:
• Optimized and approved the customer acceptance modules for the IBM Hybrid-Fiber-Coaxial cable modems and blades lab.
• Launched the IT reporting process of outcomes of the executed test cases scenarios.
• Led staff training, process development and created training-material for utilization within lab.
• Partnered with sales to run customer demos.

• Recruited by the Product Support Director to manage customer accounts within the USA and overseas markets.Accomplishments:
• Ran effectively and efficiently the customer accounts in the USA and overseas markets.
• Built the incident reporting and escalation process to expedite software resolution.

• Recruited by a leading telecommunication organization to join a global team to code and test telecommunication-software, driving AT&T global networks.Accomplishments:
• Led new and beta software testing phase within US and European markets (Germany and Italy).
• Coordinated successfully the execution of several test phases (component, integration, GUI, and stress) in collaboration with remote sites in the US and Europe.
• Introduced improvement through automation and elimination of redundant processes reducing execution time from a day to less than an hour.
• Developed a robust reporting process that provides stakeholders with dynamic and up to the minute updates to testing activities and information of interest.

Master Of Business Administration - Mba, Business

Bachelor Of Science (Bs), Computer Science

Education record

Associate Of Science (As), Computer Engineering