Shivam Sharma Email & Phone Number

Building new age fintech products

Pune, Maharashtra, India

LPM, Growth & Strategy:· Product Manager of Sachet Insurance Business of 2 Mn+ monthly customers via Mobile App & web platforms· Introduced the first companywide loyalty program contributing INR 43.9 Million in revenue within 9 Months· Gamified the purchase journeys for Subscription products, increased conversion for campaigns by 3x· Product vision & built product from 0 to 1 for pocket insurance on Bajaj Finserv App with 12 Mn+ Downloads· Improved Product per Customer by 37% from 1.02 to 1.4 by creating relevant combos & event-based triggersProduct Manager Products on Demand:• Developed Core e-KYC Functionality as a plug and play service for multiple LOBs• Designed a solution for end to end digital Onboarding & Issuance of EMI Card the flagship product of BFL• Part of the core App Solutions PMO to develop the Bajaj Finance Super App first B2C initiative at BFLPrepared BRDs, Liased with Multiple departments such as Risk, Operations, Business, Fraud, Mobility, Design and Mobility team to create journeys and acted as SME for EKYC, Bureau, EMI Card services Bajaj Allianz Life Insurance:Selected to be part of CIO core team for Digital Transformation & identifying future technology roadmap• Lead transformation & migration of 12 service apps as project manager with annual savings of 1.5 Crores• Charted strategy to achieve Zero Operations by automating & redesigning current operations processes• Designed solution to achieve Single Sign on functionality for 11 applications used by 10,000 stakeholdersBajaj Allianz General Insurance: Product Manager Marine Insurance:Benchmarked current marine policy Issuance portal to 3 leading players to identify market trends & gaps• Created a Dashboard for Marine LOB which increased visibility & adoption of existing online products • Redesigned and automated the current process of policy issuance & reducing time by utilizing APIs• Created Wireframes for new portal and MVP for a Portal used by Marine Insurance

Jamshedpur Area, India

• Lead a 16-member team to deliver 8 tech based initiatives impacting 800+ students on campus• Represented XLRI in multi-vendor negotiations to secure bulk laptop deals for 300+ students• Conceptualized & managed common cloud hosting for 25+ committees enabling savings of 35%• Conceptualized & Deployed the online complaint Handling system at XLRI • Lead a 34-member team to organize CYGNUS having a budget of ₹ 2.5L with 1500+ participants

Gurgaon, India

Redesigning the APB CRM.SoftwareAPB CRM is used to cater to to the needs of 10 Mn+ customers of the bank and is used by 1000+ users internally within the bank.Collected requirements from the Central Customer Experience team, Call center team and social media teams of the bank.Bench-marked the current CRM solution with 4 market leaders to identify the best industry wide practices and mapped them to identify local requirements.Identified current gaps across 5 channels including Web, Email, Phone, App and Social Media and created 45 feature requests (requirements).Created Customer journeys, User stories, use case scenarios and end to end flow of various scenarios.Identified the scope of self help options for the customers and suggested knowledge base as an additional channel.APB Chat bot:Charted the information flow of the chatbot from scratch to have a better understanding of the initial requirements.Created a prototype to institutionalize business, functional and non functional requirementsIdentified the latest trends in the AI industry and documented a vision for the chatbot including multiple use cases.Compared the pre-existing chatbots used by the competitors to identify the best industry wide practices.Analyzed the cost structures of various bot engines from vendors like Google, Microsoft, IBM and Amazon.Prepared an initial shortlist of 4 vendors by analyzing their current products in the market.

Gurgaon, India

Worked as a Data Quality Analyst in the Financial Services vertical with the Data Management Team to handle the data quality integration program of a fortune 500 client.Worked in an interactive multi client environment in an offshore onshore global delivery model.Used multiple Business intelligence tools such as IBM Cognos and data base tools and Unix OS to help the client adhere to the complex data quality requirements of the regulators.Responsible for and delivered projects in multiple individual iterations in an agile delivery environment.Attended regular client specific training for financial awareness and company specific training for Delivery Methods. Analyzed project related documents such as Software Requirement Specifications, Created multiple test scenarios,Test Cases,Executed Them,Tracked the progress and execution status of the project on various tools.

Pgdm, Business Management

Bachelor Of Technology - Btech, Computer Science