As an IT and Technical Manager, I oversee and manage the technological infrastructure of the company, ensuring that all systems operate securely and efficiently. My responsibilities include leading a team of IT professionals, developing and implementing IT policies and systems to support the company's goals, and managing software development projects. I troubleshoot technical issues, maintain network security, and ensure compliance with industry standards. I also manage network-related duties, including the configuration, maintenance, and monitoring of network equipment, with a strong focus on Cisco technologies. Additionally, I drive technological innovations to enhance business operations, ensuring that our technology strategy aligns with our overall business objectives.

AZS Group is a premier provider of comprehensive e-commerce services, dedicated to helping businesses thrive on platforms such as Amazon, eBay, TikTok Shop, Etsy, and more. Our team of seasoned professionals brings extensive industry expertise to the table, ensuring that our clients achieve significant growth and success in the competitive e-commerce landscape.We offer a range of specialized services tailored to each platform. For Amazon sellers, we provide account management, product listing optimization, Amazon advertising, and inventory management. Our eBay services include store setup and management, listing optimization, eBay SEO, and exceptional customer support. On TikTok Shop, we assist with store creation, engaging content development, influencer marketing, and targeted ad campaigns. For Etsy sellers, we handle shop setup, product listings, SEO and marketing strategies, and customer engagement.In addition to platform-specific services, AZS Group offers website development, social media marketing, email marketing, and data analytics. These services are designed to enhance your online presence, drive traffic, and boost sales across all channels.Choosing AZS Group means partnering with a team committed to your success. We provide personalized, end-to-end support, allowing you to focus on creating and selling great products while we manage the rest. Our proven track record of driving growth and delivering results makes us the ideal partner for your e-commerce business.

As a Tier 2 Network Engineer at Configure INC, I excel in remotely managing sophisticated enterprise networks for US-based clients, delivering technical support and innovative solutions to drive their business success.• Ticket Management: Efficiently resolve Level 2 and Level 3 tickets in ServiceNow (SNOW) escalated by the Service Desk (L1) team.• Network Configuration: Expertly configure core Nexus 9K, 5K, 3K, Cisco 6500, and VeloCloud edges (510, 520, 540, 610, 840, 2000, 3400, 3800).• Advanced Networking: Implement advanced networking techniques such as VSS, VPC, port-channel, channel-group, VTP, STP, RSTP, trunking, EtherChannel, VLAN, inter-VLAN communication, multi-layer switching, DHCP server, and more.• Routing Protocols: Proficiently manage routing protocols including RIP, OSPF, BGP, and IPSec.• Security Configuration: Configure and maintain Cisco Email Security and Aruba switches to ensure robust security.• VPN and Tunneling: Set up and manage VPN, GRE tunnels, IP services, system management, NAT, PAT, NTP, SNMP, DNS, and accounting.• Infrastructure Management: Oversee the network infrastructure of Compass Health, including VeloCloud edges, Cisco routers, switches, firewalls, security appliances, and wireless hardware/software.• SD-WAN Design: Design SD-WAN network architectures to streamline network management, operations, and maintenance for clients.• Customer Relations: Cultivate long-term relationships with customers and internal teams, addressing their needs with creative solutions and providing feedback to the product team for ongoing improvement.• Process Development: Develop and implement processes, systems, and technology to enhance the technical support function, including workflow and incident management.• Policy Implementation: Create, implement, and maintain policies, procedures, and training plans for network resource administration, appropriate use, and disaster recovery.