Network Engineer
Current
United States
As a Tier 2 Network Engineer at Configure INC, I excel in remotely managing sophisticated enterprise networks for US-based clients, delivering technical support and innovative solutions to drive their business success.• Ticket Management: Efficiently resolve Level 2 and Level 3 tickets in ServiceNow (SNOW) escalated by the Service Desk (L1) team.• Network Configuration: Expertly configure core Nexus 9K, 5K, 3K, Cisco 6500, and VeloCloud edges (510, 520, 540, 610, 840, 2000, 3400, 3800).• Advanced Networking: Implement advanced networking techniques such as VSS, VPC, port-channel, channel-group, VTP, STP, RSTP, trunking, EtherChannel, VLAN, inter-VLAN communication, multi-layer switching, DHCP server, and more.• Routing Protocols: Proficiently manage routing protocols including RIP, OSPF, BGP, and IPSec.• Security Configuration: Configure and maintain Cisco Email Security and Aruba switches to ensure robust security.• VPN and Tunneling: Set up and manage VPN, GRE tunnels, IP services, system management, NAT, PAT, NTP, SNMP, DNS, and accounting.• Infrastructure Management: Oversee the network infrastructure of Compass Health, including VeloCloud edges, Cisco routers, switches, firewalls, security appliances, and wireless hardware/software.• SD-WAN Design: Design SD-WAN network architectures to streamline network management, operations, and maintenance for clients.• Customer Relations: Cultivate long-term relationships with customers and internal teams, addressing their needs with creative solutions and providing feedback to the product team for ongoing improvement.• Process Development: Develop and implement processes, systems, and technology to enhance the technical support function, including workflow and incident management.• Policy Implementation: Create, implement, and maintain policies, procedures, and training plans for network resource administration, appropriate use, and disaster recovery.