Alfonso Maldonado Email & Phone Number

Saint Paul, Mn, Us

Roseville, Minnesota, United States

St Louis Park, Minnesota, United States

-Answering tickets according to SLA set by management-Lvl 1 Tech duties - Ticket triage, password reset, hardware/software troubleshooting, escalations, etc. As needed-Creating and maintaining SOPs for Hardware Depot-Leading Tech 101 classes for all new hires and maintaining documentation for presentations-Hardware diagnostics, troubleshooting, repair and/or replacement-Managing and resolving hardware escalations-Safely dispose of decommissioned and defective hardware and accessories-Assigning and maintaining assets in Meraki (Mobile Device Manager), Active Directory, Azure, ScreenConnect and Atera-Hardware Depot Management - Receiving, ordering, returns, warranty work, security, shipping and handling-Equipment sanitation, imaging, re-imaging and initialization -Hardware Vendor Coordination - Verizon, Connection, Dell, Lenovo, Amazon and Fedex-Any projects as assigned

Roseville, Minnesota, United States

-Ensure that all repairs performed meet the company’s quality standards-Ensure that our customers receive the highest level of service-Keep track of inventory and customer devices-Maintain cleanliness and professional appearance of store and repair stations-Disassemble, test, and replace defective parts-Reassemble complete device-Ensure all requests are handled in a timely manner

West St Paul, Minnesota, United States

-Troubleshooting and repair on company device called the Date Code Genie-Shipping and receiving of the devices from customer who had issues with them-Helped develop Standard Operation Policies for servicing and repairing the Date Code Genie.-Maintained organization and inventory of parts and devices for record and use.-Assisted other departments in projects and required specialization of the device.

Eden Prairie, Minnesota, United States

-Build Medical equipment up to FDA specifications.-Efficiently build products in order to complete work orders in a timely fashion to send customers.-Reprogram logic boards to the current version of software.-Communicate to management and upper management about safety concerns.-Implement new safety procedures to ensure the team does not get injured.-Testing and repairing defective units customers have sent back.

Minnetonka, Minnesota, United States

-Resolve customer issues by using problem solving and communication skills in order to determine the most effective repair solution.-Engage with and set the customers at ease in order to deliver the most outstanding customer service.-Meet or exceed key performance objectives set by the leadership team.-Perform inventory tasks such as counting, monitoring and maintaining inventory levels.

Bay Shore, New York, United States

-Provides a total sales solution to our customers, for any and all of their wireless/mobility needs.-Delivers an outstanding store experience that improves customer loyalty.-Meets or exceeds key performance metrics, including sales and customer satisfaction goals.-Identifies the right solutions for customer billing, technical and/or account issues.

Bay Shore, New York, United States

-Ordering and maintaining inventory for the store-Analyzing income and expenses created by the store-Training new employees based on their job descriptions-Handle cash from the register to the safe then make deposits via truck-Helping with quality assurance of products sold