Abdelghani Elbokhari Email & Phone Number

Cairo, Cairo Governorate, Eg

Giza, Al Jizah, Egypt

Responsible for managing the development and delivery of training programs for the Body & Paint department, ensuring alignment with business goals, industry standards, and the specific needs of technicians, engineers, and team leaders. Focus on creating high-quality training content, evaluating learning outcomes, and enhancing the technical skills of the workforce. • Prepare and design comprehensive training course materials, ensuring alignment with industry best practices and company… Show more Responsible for managing the development and delivery of training programs for the Body & Paint department, ensuring alignment with business goals, industry standards, and the specific needs of technicians, engineers, and team leaders. Focus on creating high-quality training content, evaluating learning outcomes, and enhancing the technical skills of the workforce. • Prepare and design comprehensive training course materials, ensuring alignment with industry best practices and company standards. • Develop and manage the training schedule, including timelines, course duration, and participant availability. • Conduct audience analysis to tailor training programs based on the skill levels and roles of technicians, engineers, and team leaders. • Perform training needs analysis (TNA) to identify gaps in knowledge and skills, ensuring that all training programs address the identified needs. • Collaborate with department heads and other stakeholders to assess ongoing training requirements and develop specialized programs. • Continuously review and update training materials to reflect changes in technology, repair techniques, and industry standards. Show less

Cairo, Egypt

Leading the only one Honda B&P workshop in Egypt to arrange the vehicles follow and achieve the all the KPIs productivity, efficiency, Utilization and the repair quality by following Honda standard.- Utilize all the workshop facilities to get the maximum capacity and repair quality.- Propose new ideas for enhancing & developing the provided technical development services.- Provide support in the process for the Technical Training for the Engineers & Team Leaders.- Responsible… Show more Leading the only one Honda B&P workshop in Egypt to arrange the vehicles follow and achieve the all the KPIs productivity, efficiency, Utilization and the repair quality by following Honda standard.- Utilize all the workshop facilities to get the maximum capacity and repair quality.- Propose new ideas for enhancing & developing the provided technical development services.- Provide support in the process for the Technical Training for the Engineers & Team Leaders.- Responsible for delivering technical training, training calendar planning and technicians certificates. Show less

Al-Dammam, Eastern Region, Saudi Arabia

Following Toyota Motor Co. recognition as a C.S. champion at Toyota city in Japan, promoted as workshop manager in ALJ B&P largest facility across the country in Faisaliyah II, Riyadh, leading 70+ highly qualified technicians and administrative personnel, planning, organizing, and controlling workflow and daily production efficiently. • Emphasize your reliability and capacity to supply continuous and qualitative work. • Strong understanding of body shop… Show more Following Toyota Motor Co. recognition as a C.S. champion at Toyota city in Japan, promoted as workshop manager in ALJ B&P largest facility across the country in Faisaliyah II, Riyadh, leading 70+ highly qualified technicians and administrative personnel, planning, organizing, and controlling workflow and daily production efficiently. • Emphasize your reliability and capacity to supply continuous and qualitative work. • Strong understanding of body shop business processes and operations. • Strong tactical problem solver capable of working in a fast-paced environment Show less

Al-Dammam, Eastern Region, Saudi Arabia

Enthused by vehicles and eager to pursue a customer service career, I got appointed as a service advisor in the largest aftersales network in Middle East which was the finest kick off to the career. • Greeting each customer and exerting every effort to make the customer feel comfortable and welcomed during the visit to the shop. • Preparing all damage reports accurately and efficiently.• Negotiating and agreeing on the repairs to be done. • Taking all necessary actions to… Show more Enthused by vehicles and eager to pursue a customer service career, I got appointed as a service advisor in the largest aftersales network in Middle East which was the finest kick off to the career. • Greeting each customer and exerting every effort to make the customer feel comfortable and welcomed during the visit to the shop. • Preparing all damage reports accurately and efficiently.• Negotiating and agreeing on the repairs to be done. • Taking all necessary actions to resolve customer complaints in the shortest possible time.• Ensuring smooth and on time delivery for our service promise and that the customer is fully satisfied with their service experience. Show less

Maadi, Cairo Governorate, Egypt

Acting as liaisons between service staff and customers. and working closely with Service Technicians to determine pricing for repairs and explain the reasoning for repair costs to customers. helping customers take advantage of repair deals and learn about warranty programs. also responsible for maintaining repair schedules and ordering car parts for Service Technicians.• Greet customers and offer excellent customer service from intake to release of their vehicles• Translate… Show more Acting as liaisons between service staff and customers. and working closely with Service Technicians to determine pricing for repairs and explain the reasoning for repair costs to customers. helping customers take advantage of repair deals and learn about warranty programs. also responsible for maintaining repair schedules and ordering car parts for Service Technicians.• Greet customers and offer excellent customer service from intake to release of their vehicles• Translate customer-reported problems to actionable work orders for technicians to complete• Ensure that automotive work provided to customers meets company quality standards• Handle and resolve customer complaints regarding services Show less

Cairo Governorate, Egypt

Actively responsible for the operation of a team of technicians, job controllers and Quality testers. ensuring the efficient distribution of the department workload. and all repairs are carried out as per the time committed to the customer and to the highest quality.• Instructs technicians in proper diagnostic and repair procedures. • Analyzing service department operations and providing constructive feedback to management.• Performing incident investigations and preparing related… Show more Actively responsible for the operation of a team of technicians, job controllers and Quality testers. ensuring the efficient distribution of the department workload. and all repairs are carried out as per the time committed to the customer and to the highest quality.• Instructs technicians in proper diagnostic and repair procedures. • Analyzing service department operations and providing constructive feedback to management.• Performing incident investigations and preparing related reports. Conducting evaluations of vehicles Pre-Delivery Inspection.• Responsible for assisting in resolving vehicle repairs that dealer technicians are unable to diagnose and repair.• focusing on Mobility, Operational Excellence, Value to the Customer. Show less

Cairo Governorate, Egypt

Responsible for the work quality and efficiency of 5 express maintenance teams, 5 technicians. Also executing the acquisition of and delivery of vehicles with services that fall under the express maintenance process. Detailed work instructions for each of technicians are provided as part of the Express Maintenance factory program• Scheduling service appointments and obtain customer and vehicle data prior to arrival.• Obtaining accurate vehicle information.• Working with customer and… Show more Responsible for the work quality and efficiency of 5 express maintenance teams, 5 technicians. Also executing the acquisition of and delivery of vehicles with services that fall under the express maintenance process. Detailed work instructions for each of technicians are provided as part of the Express Maintenance factory program• Scheduling service appointments and obtain customer and vehicle data prior to arrival.• Obtaining accurate vehicle information.• Working with customer and technician to identify required maintenance and repairs.• Advising customer on necessary/suggested services.• Coordinate services to be performed with maintenance technicians. Show less