Experienced in mortgage products, I manage the end-to-end process—application to closing. Expert in outbound calls, I persuade and convert leads, conduct client meetings, and collaborate with banks, developers, and real estate professionals. Offering professional advice, I ensure business opportunities are realised and contribute to a seamless mortgage experience.

Proficient in Mortgage products like home loan,Personal loan and Loan against Property.Oversee entire mortgage process including application,origination,underwriting and closing.Taking outbound calls, Convince the clients,Build prospects and converting the lead into business. Attend meeting with the clients and explain them the loan process, Interest rates and Closing dates.Submit application of the client to the different banks and keep follow ups with the bank as well as the clients. Setup meetings with the Developers, Brokers and Real estate professional and work together on the cases.Provide professional and expert advice on products & services to customers and business leads to other units to ensure that business opportunities are realised.

Built strong relationships with the field operations team to support business development opportunities and improve service.Listened to customers' questions and concerns to provide answers or responses.Provided excellent customer service by efficiently resolving issues and responding to inquiries.Provided customers with updates and periodic statements on service developments and changes in trends.Handled customer’s interactions on chats, calls & emailsHandled customer escalations on social media and consumer forums.Overcame clients’ objections/rejections to company products and convinced them.Offered free products or services to pacify irate or unsatisfied customers.Handling chats team and maintaining daily reports.End to End closure of purchase order inquiries.Managing Disputes raised by the brand on the returns.Verifying vendors' documents and uploading them to the system for accounting purposes.

Handling Customers in processing their loan applications.Resolved call queries customer problems & grievances.Supporting new employees, training, and grooming to achieve their target.Verifying Loan documents.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Resolved requests related to EMI, Bounce charges & technical assistance.

Reported back to the instructor to receive day-to-day tasks and responsibilities.Produced high-quality communications for internal and external use.Answered and transferred incoming telephone calls, taking messages for various staff members.Segregate data of different colleges, mailing principals to set up the campaign on their campus.