Abhiram A M Email & Phone Number

Bengaluru, Ka, In

In my current role, I have led the formation of delivery assurance function for cyber security shared services delivered from Wipro Cyber Defense Centers (CDC). I am responsible for reviewing the deals to assess, document and provide mitigation actions for delivery risks, delivery assurance approval, and facilitate sales to delivery handover. I work with practices to discuss and incorporate evolving delivery needs, on-board new services and solutions, and practice to delivery liaising. I have been instrumental in successfully reviewing and on-boarding of deals (approximately valued at 50Mn USD) globally.Skills: Conduct Delivery Assurance reviews Delivery Risk Assessment, Risk Documentation and Identification of Mitigation Actions New Service Assessment and On-Boarding Effort Assessment and Optimization Multi-practice liaison and deliverables tracking Stakeholder Management

I was heading the cyber security pre-sales function in APAC region for large multi-practice deals. As a pre-sales consultant and cyber security SME, I have participated in end-to-end total outsourcing integrated bids by understanding the RFP requirements, forming an appropriate solution approach, creating the solution and assessing the delivery efforts, bid level reviews & optimizations and customer presentations. This role required me to travel both domestic and abroad for client connects and solution defense.Skills: Creation of large integrated cyber security solutions involving components from Infra/Network security, Data Security, Identity & Access Management, SIEM/SOC, Vulnerability Management, Risk Management, and Audit & Compliance  Proposal defense and client relationship management Bid management Multi-practice liaison and deliverables tracking Boot camps and sales to delivery deal handover Revenue pipe-line management and tracking

Project manager and service delivery manager for managed security services and SIEM. As a project manager delivering cyber security scope (24x7 managed services) for a large utility/essential services provider in UK, I was responsible for client connects, driving review meetings (WSR, MSR, QBR), SLA compliance, customer satisfaction tracking & improvement (CSAT), continuous service improvement and people/team management.Skills: Project Management Team Management Shift Management Service Delivery Management Business Continuity Management

Bengaluru Area, India

I worked as project implementation engineer responsible for designing and implementing complex solutions involving BlueCoat ProxySG devices, F5 Load balancers (F5 LTM and GTM) and FireEye wMPS for a global bank. I also managed OS upgrade projects for device Life Cycle Management (LCM) where I interacted directly with client project managers and business vertical heads for project planning, resourcing and status reporting. I have received multiple accolades from the clients for successful implementation of critical and highly visible projects. Also, as a senior technical resource, I was involved in driving highly critical troubleshooting and problem management calls, mentoring the team bringing them up to speed on various design changes that periodically happen within the infrastructure and conducting periodic training sessions to the team.Skills: BlueCoat ProxySG, BlueCoat Director, F5 GTM, F5 LTM, FireEye wMPS, FireEye CMS, Radware CID, Radware AppXcel, Venafi (For SSL Certificate Lifecycle Management), Troubleshooting using packet capture and analysis with Wireshark

Bangalore

I was a Technical Manager who evaluates the proposed network architecture by registry service providers (RSP) who wish to host a DNS gTLD registry in internet. The aspects like technical feasibility of the solution, platform availability, scalability, platform security, rights protection and privacy features need to be considered before approving/rejecting a solution while adhering to ISO 27001 guidelines. The project involves time bound deliverables to the client and team management. In this role, I managed a team of three who directly reported to me for project deliverables.I was also involved in assessing companies who aspire to get certified in ISO 27001:2005, PCI or HIPAA standardsSkills: ➢ DNS, Internet Registry, Network Security, Network Architecture, IT Infrastructure Management, Analytical Ability, Team Management, ISO 27001

Bangalore

Senior escalation point for incidents, faults and changes related to devices like F5 3DNS, F5 GTM, F5 LTM, Citrix Netscaler, BlueCoat Proxy, NetCache Proxy, Websense, BT-INS IPControl (IPAM) DNS, DHCP, Linux BIND, Juniper Peribit, Spectracom NTP etc for one of the largest investment/retail banks in the world.Day to day work involves resolution of escalated issues/changes pertaining to the above mentioned device types with minimal or no business/financial impact to the client.Have very good hands-on experience in troubleshooting using tools like tcpdump, Wireshark, Ethereal, Fiddler, LiveHTTPHeader, SNMP walk and Linux log analysis. Have worked on proprietary vendor utilities like nstrace, nstcpdump, qkview, policy trace etc. for troubleshooting/fault fixing

Cochin Area, India

Pre-sales and Implementaion engineer for Networking, Security, Storage solutions and Linux based services

B-Tech, Computer Science

Pre Degree, Physics

Education record