Andre Maciel Email & Phone Number

São Paulo, Brazil

São Paulo, Brazil

Offering state-of-the-art devices, accessories and printing services to 150K ABB end users worldwide.

Madrid, Community Of Madrid, Spain

Leading the Quote and CTI services in the Salesforce Center of Excellence.

Cracow, Poland

Leading a global organization with 20 Service Delivery Managers distributed across 10 locations, supporting over 200 global, common and core applications. Responsible to ensure the end-to-end applications maintenance and operations.

Zürich Area, Switzerland

Implementation of the global applications functional blueprint, shared delivery centers and project excellence streams alignment. Sourcing allocation definition through a global sourcing strategy. As-is analysis and target state design supporting the new operating model including change management program, with transformation planning and execution in 69.

São Paulo, Brazil

Managed the delivery and operations of all applications across entire corporate areas and business divisions for ABB Brazil. Implemented a new structure, engaging outsourced partners to deliver managed services based on a structured governance model based on Agile methods; making it a more customer-focused, simpler and leaner organization.

Curitiba, Brazil

Led the marketing, sales and aftermarket applications team for South America, with a team of approximately 90 people. Accountable for the delivery and operations of global diagnostics and warranty tools for the Volvo Group. On this role, I was able to define delivery strategic objectives applying Agile and Lead methods, which resulted in a high.

Hortolândia, São Paulo, Brazil

Managed the “Global and High-end Billing” applications tower at IBM’s largest worldwide account, AT&T. Responsible for the billing of 15 million customers generating annually a revenue of US$ 20 Billion, accountable for the build and maintenance of a high demand 99.99% system availability SLA.

Hortolândia, São Paulo, Brazil

Managed various top priority and high complexity infrastructure implementation projects and programs for the American Express customer based in USA. Developed and implemented new financial, time and scope tracking tools and processes resulting in the reduction of cost, schedule and scope misses on the account. As the Onboarding leader, was responsible for.

Rio De Janeiro, Brazil

Offering of innovative solutions to increase demand for large government business partners through strategic alliances, technologies convergence and partnership with vendor integration. Also, accountable for large government contracts, where implemented new financial tools and methodology to ensure the expected return over investment.

Rio De Janeiro Area, Brazil

Led the 75% production batch chain performance improvement and the development of new tools for pre-cycle billing selection scenarios, change management and governance.

Brasília, Federal District, Brazil

Managed the planning and execution of Claro’s conversion from TDMA to GSM in various states of Brazil.

Rio De Janeiro, Brazil

Strategic project management and business consultant for the launch of Brazil’s first GSM carrier – Oi. Participated on the build of the project management war room, controls and methodology for the GSM network implementation and the development of executive reports.

São Paulo, Brazil

Managed the site acquisition and implementation of the launch of Brazilian mobile phone carriers and international telecommunications companies in Italy and USA. Also, performed business development activities such as proposal development, strategic alliances and partnership development.

Abb Middle Management Leadership Development, Leadership

Master Of Business Administration (M.B.A.), Leadership

Post-Graduation In Maketing, Finances And Strategic Planning, Retail Services

Business Administration And Marketing