Floor Manager
CurrentAs a Floor Manager at Tim Hortons, I am responsible for overseeing the daily operations of the restaurant to ensure a smooth and efficient service. My key responsibilities include: • Team Leadership: Leading and motivating a team of employees to provide excellent customer service and maintain high standards of quality and cleanliness. • Customer Satisfaction: Ensuring every customer has a positive experience by addressing concerns promptly and efficiently. • Operational Efficiency: Managing inventory, coordinating schedules, and optimizing workflows to maintain a seamless operation. • Training and Development: Training new staff members and providing ongoing coaching to help them succeed in their roles. • Quality Control: Monitoring product quality and presentation to ensure compliance with Tim Hortons’ standards.
