Armando Madero Email & Phone Number

Detroit, Michigan, United States

Update and document external client issuesPerform analysis and determine client problems, and document these issuesProvide solutions for network and system related issues, and to provide detailed documentation along with itPerform a cause analysis either on-site or at a client location.Assist customers by performing analysis of various issues relating to.

US

Provide technical support for hardware, software and applications supported by the District. District technologies include laptops, desktops and tablets in a Windows 10 environment, MS Office 365 tools (Word, Excel, SharePoint, PowerPoint, etc.), PeopleSoft, PowerSchool, Frontline, and others. Troubleshoot, diagnose, mitigate, and resolve issues based on.

Detroit, MI, US

Managing the day to day activities of the process, including establishing priorities and work assignments Tracking compliance to policies and procedures and resolving / escalating any compliance issues Facilitates Configuration Management audits Reviews critical incident outage resolution results and responses and dispositions of failed changes due to CMS.

London, GB

Provide level 2 end user, systems, software and network supportCoordinate other technical support resources to facilitate incident resolution and communications.Document and communicate all incidents according to their priority levels.Provided post-incident and problem follow ups.Coordinate weekly open problem and incident meetings to gather data and close.

London, GB

Provide level 2 end user, systems, software and network supportDesign, update and maintain the Configuration Management Data Base (CMDB), ensuring that data quality and accuracy is of the highest standardProviding support and justification of Configuration Management principles, processes and proceduresVerification and audit of Configuration Items.

London, GB

Provide Level 1 and 2 support for all project computer systems issues In-depth knowledge of operating systems, relational databases and network infrastructures as it relates to field support / systems related technical expertise. Lead or participate in installation projects that typically impact several major product lines or customers.Lead or participate.

Provide Level 1 and Level 2 Help Desk SupportInstallation and Administration of all IT systems to include backup, updates, reporting in a mixed Windows Server, Linux Server and AIX server environmentNetwork Administration of redundant Extreme networks switches and routersWifi AdministrationCasino Gaming Systems support

Yuma, AZ, US

Led classroom instruction in basic computer keyboard and Internet usage.Instructed students in design application and computer-aided drafting fundamentals.Assigned real-world computer constraint projects to individual students.Promoted trial-and-error approach to student computer problem-solving.Promoted student knowledge in connecting science math and.

Centennial, CO, US

Manage the design and install Key systems, digital PBX and VOIP integrated telephone systems in various business, government offices and schools Program system and call routing features Training of telephone system use and administration features

Arlington, Virginia, US

COMSEC and INFOSEC material custodian in accordance with appropriate regulations and orders Supervise the operation of the COMSEC and INFOSEC SOP Communications Operational AdministratorTactical Wired and Wireless Planning and Management

Itil Intermediate: Operational Support And Analysis, Itil

Itil Foundations Course

Ena

Mcse 2003, Intense Schools Mcse + Security Bootcamp

Bachelor'S Degree, Information Technology

Education record