Ahmed Magdy Email & Phone Number

Dubai, United Arab Emirates

As a dedicated and results-driven Operations professional at Oskelly, a leading luxury fashion marketplace, I have been responsible for the effective and successful management of labor, productivity, quality control, and safety business measures. My key responsibilities include:- Overseeing the shipping and freight forwarding flow to ensure seamless.

Dubai Citywalk

• Last Chance Luxury Fashion store is a new Luxury outlet in Dubai - Citywalk having a wide mix of curated high-end brands such as but not limited to ( Gucci, Prada, Balenciaga, Dolce & Gabbana, Valentino, Jimmy Choo.
• Analyze available sales reports and data to determine the needs of thebusiness and set business strategies.
• Continuously motivate staff to meet assigned sales and productivitygoals.
• Demonstrate sales leadership for staff by playing an active role on theselling floor.
• Communicates company set KPI's and identifies strategies to ensure performance standards are met.
• Understand and represent the luxury lifestyle image of the brand.

Dubai, United Arab Emirates

- Promoted the MR PORTER application and website, successfully enhancing brand visibility and customer engagement.- Educated customers about ongoing promotional campaigns, effectively communicating key benefits and features to drive interest and participation.- Managed stock and inventory control, ensuring that products were consistently available and.

Dubai, United Arab Emirates

- Delivered exceptional customer service, ensuring a high standard of client satisfaction.- Acting as Store Manager responsibilities, overseeing daily operations.- Managed stock and inventory control to maintain optimal product levels.- Handled replenishing and re-merchandising to enhance store presentation.- Cultivated strong customer relationships to.

Dubai, United Arab Emirates

- Supervised escalation processes to ensure prompt resolution of customer issues.- Contributed to the development and implementation of new processes.- Managed customer care via WhatsApp, ensuring timely and effective support.- Handled customer interactions on social media platforms.- Conducted supervisor callbacks to address and resolve customer.

Dubai, United Arab Emirates

- Managing VIP queue and ensure that elite service is delivered- Assist in project development and improvement through brainstorming and detecting faults if available in the newly established project - Flag raising and reporting points and areas of improvement for a more fluent and streamlined launch and ensuring sustainable development- Serving VIP.

Dubai, United Arab Emirates

- BIAS Team survey analyst- Conducting NPS Surveys - Gathering customers feedback regarding "Noon Daily"- Making sure that customer verbatim are delivered accurately to concerned departments and managerial level for decision making accordingly- Arranging, filtering and analyzing customer data for proper reporting

Dubai, United Arab Emirates

- Noon Daily Inbound Support- Report flags highlighted by call driver- Delivering Prompt service to campaign customers

Dubai, United Arab Emirates

- Core Team Agent- Execute back-end procedures to ensure flawless order cycle for customers- Conduct supervisor call back upon customer requests- Call customers and update them regarding pending orders and advising product availability- Communicating with all parties and departments involved in order fulfillment- Conducting "Customer Service Misconduct".

Dubai, United Arab Emirates

- Whatsapp customer care executive- Assisting customers through Whatsapp Chats- Delivering prominent information to customers regarding their order and assisting to resolve order related issues- Providing prompt service- Ensuring that the service is delivered at the highest quality standards possible- Abiding with company rules and regulations and.

Dubai, United Arab Emirates

- Escalation desk supervisor and supporting "Black Friday" campaign- Took live escalations from agents- Handled angry customers and assisted them with occurring issues- Maintained Quality standards - Took responsibility in order to resolve pending issues, expedite delayed orders- Took ownership to follow up with customers and making sure that they are.

Dubai, United Arab Emirates

- Supporting agents with regards to knowledge and policy related issues- Educate SOP is followed- Assist with handling the call

Irbid, Jordan

- Participated in launching and co-training call center branch in Jordan - Irbid, In order to serve Noon.com customers in gulf region (UAE & KSA)- Performed all floor support activities, people Management, Queue support and Control- keeping agents updated with all process and SOP changes - Ensuring that Quality is attained and maintained and delivered.

Dubai, United Arab Emirates

- Structure & formulate materials for lectures- Set learning Aims & objectives- Setting educational plans- Coordinated lesson's plans with teaching teams- Implemented, educated, and developed multiple classes on subjects- Applied effective training modules. Including: the creation of presentations and power point documents.

Dubai, United Arab Emirates

- Inbound customer care executive- Floor support- Training and development- Escalation desk supervisor- Whatsapp customer care executive- Urgent Deliveries. - Supervisor call backs.- BIAS Team survey analyst.- Handle inbound and outbound calls in a timely manner.- Understand Customer’s needs and Manage queries accordingly.- Track,Reschedule and organize.

United Arab Emirates

- Conducting and coordinating events- Handling imported and exported exhibits- Aligning with exhibitors, suppliers, etc.- Travel with Founder/CEO to event location- coordinate on main event and exhibition day- Understand requirements for each event- Event planning- Book venues and schedule speakers- Research vendors & negotiate terms (catering.

Alexandria Governorate, Egypt

Summer Training at Pirelli - During the Training participated through developing a tower to help optimise the warehouse capacity

United Kingdom

Vodafone UK - Alexandria account - First-line Technical support- Networking advisor- in-life migration assistant advisor

Alexandria Governorate, Egypt

Summer Training

Egypt

Summer Training

United Arab Emirates

-Public Relations -Production line inspection

Dubai, United Arab Emirates

Lifestyle Landmark group ( Centerpoint )- Sales executive- Customer service- Department management- Inventory handling/management

Sharjah, United Arab Emirates

- Approach all encounters with clients- Outdoor marketing and sales- launching offers & promotions- Production supervision

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management, Grade Excellent With Honors, ( Gpa 3.75 / 4.0 )

Bachelor degree in International Logistics and Supply Chain Management Majoring in International Supply Chain Management

International Student Exchange Program, International Maritime Business, V.Good

Activities and Societies: - Exchanging Cultures - Sightseeing - Getting exposed to Chinese history - learnt Cantonese language.- Overseas.

Hnd, Aerospace, Aeronautical And Astronautical Engineering, Distinction

Aerospace Engineering ( ND )

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