Ahmed Magdy Email & Phone Number

Dubai, United Arab Emirates

As a dedicated and results-driven Operations professional at Oskelly, a leading luxury fashion marketplace, I have been responsible for the effective and successful management of labor, productivity, quality control, and safety business measures. My key responsibilities include:- Overseeing the shipping and freight forwarding flow to ensure seamless operations.- Creating, testing, and enhancing Standard Operating Procedures (SOP) tailored for the GCC & MENA regions.- Establishing robust business operations processes to optimize efficiency.- Collaborating closely with the marketing team to drive customer acquisition and retention initiatives.- Managing backend processes necessary for products to go live on Oskelly's selling platform.- Leading the global e-commerce team to ensure timely and high-quality product handling and delivery.- Working closely with the commercial team to onboard new suppliers/sellers, authenticate products, and maintain Supplier Relationship Management (SRM) processes.- Developing and maintaining seasonal assortment files and related product attributes.- Creating, managing, and updating process documentation for critical business activities and operational workflows.- Recommending and collaborating with cross-functional teams on business process optimizations to streamline operations and enhance efficiency.- Providing regular status updates on all ongoing merchandising and content-related projects and bugs until resolution.- Actively pursuing and negotiating potential business partnerships.I am proud to highlight significant achievements in cost reduction and operational enhancements:- Successfully reduced local shipping costs by approximately 68%.- Decreased international shipping costs by approximately 72% through strategic measures.- Implemented measures that led to a 58% reduction in domestic shipping time and an 84% reduction in international shipping time.

Dubai Citywalk

Last Chance Luxury Fashion store is a new Luxury outlet in Dubai - Citywalk having a wide mix of curated high-end brands such as but not limited to ( Gucci, Prada, Balenciaga, Dolce & Gabbana, Valentino, Jimmy Choo, etc.) As a Store Manager my responsibility was• Analyze available sales reports and data to determine the needs of thebusiness and set business strategies.• Continuously motivate staff to meet assigned sales and productivitygoals.• Demonstrate sales leadership for staff by playing an active role on theselling floor.• Communicates company set KPI's and identifies strategies to ensure performance standards are met.• Understand and represent the luxury lifestyle image of the brand.• Strong business acumen-use of business analytics.• Stock control and inventory management • Coming up with suggestions and recommendations for in-store merchandising, customer service approach and other areas to improve the business• Produce daily, weekly, monthly quarterly, yearly sales reports• Handling after sales queries and complaints• Identify customer potential needs and use initiatives to meet those needs• Managing and maintaining E-commerce platform and sales• Marketing fornthe store and coming up with ideas to enhance customer awareness about the store through various approaches• Opening and closing the Shop.• Appointing, inducting, and mentoring new staff members.• Scheduling shifts and assigning tables to staff.• Resolving customers' questions and grievances in a professional manner.• Conducting payroll activities in an accurate, timely manner.• Ensuring that the shop adheres to guidelines and regulations.• Sourcing better deals on all resources and equipment that warrant replacing or replenishing.• Recording all income and expenses and ensuring that cash registers are balanced

Dubai, United Arab Emirates

- Promoted the MR PORTER application and website, successfully enhancing brand visibility and customer engagement.- Educated customers about ongoing promotional campaigns, effectively communicating key benefits and features to drive interest and participation.- Managed stock and inventory control, ensuring that products were consistently available and accurately accounted for.- Replenished and re-merchandised products, maintaining an attractive and organized display to enhance the shopping experience.- Established and maintained robust customer relationship management (CRM) processes, fostering client loyalty and repeat business through personalized service and follow-up.

Dubai, United Arab Emirates

- Delivered exceptional customer service, ensuring a high standard of client satisfaction.- Acting as Store Manager responsibilities, overseeing daily operations.- Managed stock and inventory control to maintain optimal product levels.- Handled replenishing and re-merchandising to enhance store presentation.- Cultivated strong customer relationships to drive sales and loyalty.- Conducted social media marketing to promote store offerings.- Operated cashier and POS systems efficiently.- Prepared accounting reports to track financial performance.

Dubai, United Arab Emirates

- Supervised escalation processes to ensure prompt resolution of customer issues.- Contributed to the development and implementation of new processes.- Managed customer care via WhatsApp, ensuring timely and effective support.- Handled customer interactions on social media platforms.- Conducted supervisor callbacks to address and resolve customer concerns.- Monitored real-time operations to maintain service standards.- Provided comprehensive customer care support.- Oversaw the management of urgent deliveries to meet customer expectations.

Dubai, United Arab Emirates

- Managing VIP queue and ensure that elite service is delivered- Assist in project development and improvement through brainstorming and detecting faults if available in the newly established project - Flag raising and reporting points and areas of improvement for a more fluent and streamlined launch and ensuring sustainable development- Serving VIP customers for Noon Loyalty campaign- Delivering Elite service standards to customers- Execute back-end procedures to ensure flawless order cycle for customers- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.- Hands on experience maintaing high level of CRM - Acting as Team Captain under delegation plan while Team Leader/ Team Captain are not available

Dubai, United Arab Emirates

- BIAS Team survey analyst- Conducting NPS Surveys - Gathering customers feedback regarding "Noon Daily"- Making sure that customer verbatim are delivered accurately to concerned departments and managerial level for decision making accordingly- Arranging, filtering and analyzing customer data for proper reporting

Dubai, United Arab Emirates

- Noon Daily Inbound Support- Report flags highlighted by call driver- Delivering Prompt service to campaign customers

Dubai, United Arab Emirates

- Core Team Agent- Execute back-end procedures to ensure flawless order cycle for customers- Conduct supervisor call back upon customer requests- Call customers and update them regarding pending orders and advising product availability- Communicating with all parties and departments involved in order fulfillment- Conducting "Customer Service Misconduct" audits for complains raised against agents and contacting customers back accordingly and ensuring customer satisfaction and resolving their claims and queries associated with the complaint- Managing complaints and responding to requests from Customer Service departments- Ensuring requests are raised correctly to respective departments and taking necessary actions in order to amend any incorrect or missing data and completing the required details respectively

Dubai, United Arab Emirates

- Whatsapp customer care executive- Assisting customers through Whatsapp Chats- Delivering prominent information to customers regarding their order and assisting to resolve order related issues- Providing prompt service- Ensuring that the service is delivered at the highest quality standards possible- Abiding with company rules and regulations and educating customers with the terms and conditions accordingly

Dubai, United Arab Emirates

- Escalation desk supervisor and supporting "Black Friday" campaign- Took live escalations from agents- Handled angry customers and assisted them with occurring issues- Maintained Quality standards - Took responsibility in order to resolve pending issues, expedite delayed orders- Took ownership to follow up with customers and making sure that they are satisfied and ensuring that all their problems is solved- Auditing my own team members and listening to calls in order to make sure that Quality standards are met and maintained according to company procedures

Dubai, United Arab Emirates

- Supporting agents with regards to knowledge and policy related issues- Educate SOP is followed- Assist with handling the call

Irbid, Jordan

- Participated in launching and co-training call center branch in Jordan - Irbid, In order to serve Noon.com customers in gulf region (UAE & KSA)- Performed all floor support activities, people Management, Queue support and Control- keeping agents updated with all process and SOP changes - Ensuring that Quality is attained and maintained and delivered accordingly

Dubai, United Arab Emirates

- Structure & formulate materials for lectures- Set learning Aims & objectives- Setting educational plans- Coordinated lesson's plans with teaching teams- Implemented, educated, and developed multiple classes on subjects- Applied effective training modules. Including: the creation of presentations and power point documents.

Dubai, United Arab Emirates

- Inbound customer care executive- Floor support- Training and development- Escalation desk supervisor- Whatsapp customer care executive- Urgent Deliveries. - Supervisor call backs.- BIAS Team survey analyst.- Handle inbound and outbound calls in a timely manner.- Understand Customer’s needs and Manage queries accordingly.- Track,Reschedule and organize orders according to customers requests.- Contact customers and sellers for promotional campaigns.- Follow up with customers and coordinate with appropriate team regarding shipments and reminders.- Follow call quality standards and process guidelines in all activities.

United Arab Emirates

- Conducting and coordinating events- Handling imported and exported exhibits- Aligning with exhibitors, suppliers, etc.- Travel with Founder/CEO to event location- coordinate on main event and exhibition day- Understand requirements for each event- Event planning- Book venues and schedule speakers- Research vendors & negotiate terms (catering, decorators,musicians etc.)

Alexandria Governorate, Egypt

Summer Training at Pirelli - During the Training participated through developing a tower to help optimise the warehouse capacity

United Kingdom

Vodafone UK - Alexandria account - First-line Technical support- Networking advisor- in-life migration assistant advisor

Alexandria Governorate, Egypt

Summer Training

Egypt

Summer Training

United Arab Emirates

-Public Relations -Production line inspection

Dubai, United Arab Emirates

Lifestyle Landmark group ( Centerpoint )- Sales executive- Customer service- Department management- Inventory handling/management

Sharjah, United Arab Emirates

- Approach all encounters with clients- Outdoor marketing and sales- launching offers & promotions- Production supervision

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management, Grade Excellent With Honors, ( Gpa 3.75 / 4.0 )

Bachelor degree in International Logistics and Supply Chain Management Majoring in International Supply Chain Management

International Student Exchange Program, International Maritime Business, V.Good

Activities and Societies: - Exchanging Cultures - Sightseeing - Getting exposed to Chinese history - learnt Cantonese language.- Overseas.

Hnd, Aerospace, Aeronautical And Astronautical Engineering, Distinction

Aerospace Engineering ( ND )

Igcse