Project: SFMC Implementation | Military Housing | Real Estate PracticeRole: Marketing Specialist, SFMC Lead Completed: Discovery • Planned and conducted requirements elicitation meetings with business partners to collect functional and non-functional requirements relating to the client's Salesforce implementations. • Developed SFMC Proof of Concepts and design prototypes for requirement validation.• Collaborate with internal and external stakeholders to identify and create end-to-end processes. • Led and prepared high-level design and technical design documents for Salesforce Marketing Cloud in partnership with Solution and Technical Architects.• Designed, documented, built, and tested out-of-the-box SFMC journeys.• Collaborated with colleagues and clients to analyze complex business requirements to craft unique Marketing Cloud solutions.Project: Salesforce Implementation | Affordable Housing | Full Service Commercial | Real Estate PracticeRole: Business Analyst Completed: Discovery • Planned and conducted requirements elicitation meetings with business partners to collect functional and non-functional requirements relating to the client's Salesforce implementations. • Collaborated with internal and external stakeholders to identify and create end-to-end processes. • Utilized project collaboration tools such as Jira, Microsoft Teams, Confluence, and Lucid Chart to maintain project documents, workflows, requirements, workshop notes, and other project artifacts. Internal InitiativesRole: Project Manager | Content Creator • SFMC Marketing Assessment & Client Implementation Guides • MuleSoft Implementation Guide• Internal Salesforce Revamp Contributions to Work Place Culture• Mentored and supported new associates onboard their first few months by coaching, answering questions, assigning tasks, and generally acclimating to a project.

Oversaw daily operations of multiple workstreams in an Agile environment. Industry: Financial Services • Partnered with Account Leaders (Delivery and People Operations) to monitor and track program spending to ensure budget decisions were optimized to meet quarterly and yearly targets. • Monitored staff onshore and offshore forecasts, PTOs, and overtime. • Provided monthly status reports capturing the overall project status, accomplishments, and issues. • Provided recommendations to improve client Agile team efficiencies by implementing Scrum best practices. • Consulted with leadership and business partners to effectively define program KPIs, short and long-term goals, objectives, initiatives, and action plans.• Owned the 'Contingent Worker Onboarding Process' to improve bottleneck with project staff onboarding and created a role-based training curriculum. The program improved onboarding efficiencies from 3 months to 1 month resulting in a faster new-hire start time and increased customer satisfaction. • Developed, modified, and executed program onboarding policies, standards, and processes along with client stakeholders and internal teams.Internal Initiatives:Role: Project Manager Scope: Managed project timelines, deliverables, communications, and RAIDs log.Projects 1: New Train the Trainer Client Offering Projects 2: Revamped Delivery Methodology