Amahd Roquemore Email & Phone Number

Hamtramck, Michigan, United States

• Provided Level 1 and Level 2 technical support to employees, ensuring minimal downtime and high satisfaction levels.• Managed and resolved help desk tickets, including hardware, software, networking, and user access issues.• Assisted in the deployment of new hardware and software upgrades including a cutover to Cisco VOIP• Conducted regular system maintenance and backups, ensuring data integrity and system reliability.• Developed and maintained documentation for IT procedures,… Show more • Provided Level 1 and Level 2 technical support to employees, ensuring minimal downtime and high satisfaction levels.• Managed and resolved help desk tickets, including hardware, software, networking, and user access issues.• Assisted in the deployment of new hardware and software upgrades including a cutover to Cisco VOIP• Conducted regular system maintenance and backups, ensuring data integrity and system reliability.• Developed and maintained documentation for IT procedures, system configurations, and user guidelines, enhancing the onboarding process for new employees and IT staff.• Collaborated with IT team members on cybersecurity initiatives including SentinelOne and Darktrace.• Acted as main point of contact for all IT needs of the company Show less

• Orchestrated the narrative direction for flagship series like Keita’s honor.• Fostered a collaborative environment among writers, artists, and editors to ensure a seamless blend of story and art. • Utilized story telling techniques to enhance reader engagement. • Conducted research to represent diverse cultures and perspectives in published stories

Farmington, Michigan, United States

Highland Park, Michigan, United States

• Installed, cleaned, and repaired keyboards, mice, desktops, laptops, and other peripherals• Set up and managed user accounts using Active Directory • Fielded telephone calls and e-mails from users seeking guidance on technical issues• Wrote training manuals and educated users on how to operate hardware/software• Monitored daily function of company computer systems, deploying upgrades and maintaining systems as needed • Coordinated with vendors to resolve technical problems… Show more • Installed, cleaned, and repaired keyboards, mice, desktops, laptops, and other peripherals• Set up and managed user accounts using Active Directory • Fielded telephone calls and e-mails from users seeking guidance on technical issues• Wrote training manuals and educated users on how to operate hardware/software• Monitored daily function of company computer systems, deploying upgrades and maintaining systems as needed • Coordinated with vendors to resolve technical problems with computer software and equipment • Tested, deployed, and monitored new software installations to IT infrastructure Show less

Livonia, Michigan, United States

Dearborn Heights, Michigan, United States

Ann Arbor, Michigan, United States

Livonia, Michigan, United States

Madison Heights, Michigan, United States

• Using Salesforce and Rootstock I monitored and processed data to keep track of inventory and assess the needs of the company, offering input and implementing solutions.• I worked with company executives and production leads to maintain product quality and efficiency on the production floor.• I curated reports for company leadership and technical department to assess and implement solutions to the technical needs of employees and the company's internet infrastructure• I worked… Show more • Using Salesforce and Rootstock I monitored and processed data to keep track of inventory and assess the needs of the company, offering input and implementing solutions.• I worked with company executives and production leads to maintain product quality and efficiency on the production floor.• I curated reports for company leadership and technical department to assess and implement solutions to the technical needs of employees and the company's internet infrastructure• I worked alongside the system administrator to set up and manage employee accounts in Windows Server R2• I Researched, organized, and deployed Microsoft Azure MDM across the company network• Utilizing teamwork and coordination I facilitated communication between logistics, quality assurance, and sales to ensure customer satisfaction and retention• Prioritized and made decisions regarding the use of resources to time sensitive projects in a rapidly changing environment Show less

Dearborn

• Ensured cleanliness and functionality of warehouse equipment on a regular basis.• Measured, cut, and analyzed production metals to verify integrity with lab team and quality assurance.• Coordinated with team members to meet production goals, training employees as necessary on equipment.

Dearborn

• Headed mobile device and phone plan sales department and met weekly sales goals.• Developed personalized questions to develop a rapport, promoting the associate to customer relationship and identifying needs.• Collaborated with various vendors to carry out marketing campaigns.• Collaborated with major phone carriers via marketing campaigns to promote sales on key products to achieve company revenue goals.

Commerce Township, Michigan

• Addressed in-store and telephone inquiries and concerns to guarantee customer satisfaction.• Processed sales and return transactions while upholding company policies and procedures.• Multitasked on assorted merchandising and sales responsibilities including selling and marketing printers, furniture, and office supplies to customers.• Promoted high-profit items to prospective customers using personalized selling by listening to the customers concerns and recommending relevant items… Show more • Addressed in-store and telephone inquiries and concerns to guarantee customer satisfaction.• Processed sales and return transactions while upholding company policies and procedures.• Multitasked on assorted merchandising and sales responsibilities including selling and marketing printers, furniture, and office supplies to customers.• Promoted high-profit items to prospective customers using personalized selling by listening to the customers concerns and recommending relevant items and services. Show less

Hamtramck, Michigan, United States

Anthropology, Computer Science, Sophmore

Education record