1) Collaborated with stakeholders to gather, document, and analyze business requirements, ensuring alignment with project objectives and user needs.2) Managed project activities, tasks, and resources, ensuring seamless execution and timely delivery.3) Developed test plans, test cases, and acceptance criteria, working closely with Testing Teams to ensure quality deliverables.4) Transformed business requirements into structured epics and user stories, facilitating coordination between Development Teams and Product Owners.5) Led Scrum ceremonies, including Backlog Grooming, Sprint Planning, and Retrospectives, to ensure team collaboration and progress tracking.6) Conducted risk assessments and developed mitigation strategies to proactively address project challenges. Achievements:1) Implemented a new project management framework, reducing delivery timelines and improving team productivity.2) Led a high-impact project that improved operational efficiency, showcasing strategic planning and execution skills.

1) Collaborated with stakeholders to gather and document business requirements, ensuring clear project objectives and user needs.2) Coordinated project activities, tasks, and resources to facilitate smooth execution, tracking progress, and managing risks.3) Designed test plans, test cases, and acceptance criteria based on requirements, ensuring quality through active participation in testing.4) Contributed to lessons learned sessions, providing feedback and suggesting enhancements for project optimization.5) Monitored implemented solutions to identify improvement areas, ensuring continuous project and process enhancement.Achievements: Improved project delivery timelines by implementing streamlined processes and enhancing communication strategies.

1) Conducted in-depth analysis of As-Is and To-Be system requirements through JAD sessions, workshops, and questionnaires with business users and development teams.2) Transformed Business Requirement Documents (BRD) into structured epics and user stories in collaboration with the Scrum Development Team and Product Owner.3) Defined Data Warehouse (DWH) design to meet business and data processing needs, leading database design sessions with Data Architecture Teams.4) Broke down epics into user stories using the INVEST criteria, prioritizing product backlog items during grooming sessions.5) Created detailed UML diagrams (Use Case, Class, Activity, Sequence) using MS Visio for project documentation and communication.6) Facilitated Scrum ceremonies (Backlog Grooming, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives) to ensure effective collaboration.7) Wrote and prioritized user stories, reviewing acceptance tests with developers to ensure alignment with business requirements.8) Utilized JIRA for issue tracking, user story management, and requirement traceability, ensuring transparency throughout the project lifecycle. Achievements:1) Led a project that increased process efficiency, demonstrating impactful results through strategic analysis and execution.2) Recognized for exceptional contributions to project documentation, enhancing clarity and understanding among stakeholders and team members.

1) Delivered exceptional customer service by quickly addressing inquiries and resolving broadband-related issues while meeting service level agreements.2) Maintained accurate records of customer interactions and reported key performance indicators, supporting data-driven process improvements.3) Achieved a first-call resolution rate of over 85% through effective communication and problem-solving.

1) Proactively engaged in sales activities to meet client needs, collaborating with cross-functional teams to ensure customer satisfaction.2) Participated in design reviews and business model alignment sessions, translating business requirements for successful development implementation.3) Conducted market research to identify potential clients and business opportunities, driving organizational growth.

1) Actively participated in pre-sales activities, preparing techno-commercial proposals and managing the signing of Statements of Work (SOW).2) Conducted thorough checks on export records and maintained client communication to ensure timely delivery of products and services.3) Prepared detailed export quantity reports for management, aiding in informed decision-making.