Responsible for driving increased data quality and solving challenging operational business goals by utilizing data to develop creative processes to improve team performanceTo work with product management and tech teams to develop scale-able, long-term solutions which will have a significant impact on Marketplace teamsTo maintain a record of accomplishment of delivering results, process large amount of data and report generation & managementLeverage Amazon tools to provide better business insights and help leadership to analyze performance outcomeManage reviews of business results with stakeholders, track challenges and next stepsProvide operations support and reporting to leadership to help them run their portfolios, understand key performance metrics and drive performance improvementsAct as a key contact for all metrics & analytics related matters with a specific focus in supporting business operations reporting and management needs

Responds to customer technical problems/issues related to software products via e-mail/chat and phoneAssists customers by diagnosing problems and providing resolutions for technical and service issuesUses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contactsProvides basic remote deployment, maintenance and consulting servicesApplies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failuresIdentifying the different bugs by following the company's processes Follow-up of correctionsCompiling the bugs in a database or in given documents with a precise description of the encountered issues so they can be easily identified and reproducedFollow-up of the versions from scratch to end of projectAdvises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions

Supervised and maintained the records of components & other accessories of mobile phonesTroubleshoot devices to component level, repairs and documents all failuresRefurbished mobile phones and wireless devices, update firmware & OS of Mobile phonesServed customers with Technical assistance through mails and calls