I currently do application support at Commercial Bank of Ethiopia (CBE), where I provide timely and effective troubleshooting solutions to resolve technical issues for clients. I collaborate with cross-functional teams to identify root causes of system errors, leading to a 30% decrease in recurring issues. I have a strong background in IT, having graduated with a Bachelor of Science in Information Technology from Jimma University in August 2021.In addition to my role at CBE, I am also a passionate digital marketer with over three years of freelance experience on Upwork. I have developed and executed comprehensive marketing campaigns for Fisher Digital Tech, resulting in a 40% increase in website and social media traffic and a 20% increase in lead generation. I have expertise in SEO, content marketing, email automation, conversion optimization, and social media. I am highly skilled in using both paid and organic methods to produce great results, and in tracking and measuring data-driven outcomes. I am always eager to learn new industry trends and to improve user experience and engagement. I have a keen interest in blockchain, Web3, and XR emerging technologies, and how they can transform the digital landscape.