Breaking grounds and dominating.

Currently overseeing the management of day-to-day business operations within this 106 bed hotel, encompassing: Housekeeping, Front Office, F&B, Banqueting, and Maintenance

After more than 7 years of professional experience as a Sales and Marketing Manager in four star hotels, I am recognised by guests, Protea and Golden Tulip Hotels as one of the top Sales and Marketing Manager. Guest service and relationship management are my focus and core areas of expertise. I am well known for turning around occupancy rates and maintaining a highly loyal guest base by investing in personalised service and relationship management. I have turned a low occupancy year into a good revenue year on account of fantastic service and made them truly competitive amongst top international chains. I am no stranger to working in challenging hotels, including in some of the most difficult environments. I respond creatively to all market types and ensure meaningful points of difference are created to appeal to guests. I read business Administration and Management with some professional courses on Hotel Management

Attendance of daily yield meetings. This includes ensuring that a forecast report is available and that feedback is given on marketing and sales actions implemented to stimulate demand per market segment. Attendance of weekly executive management meetings. Co- ordination of monthly marketing meetings. To compile measurability statistics for all advertising done and send to head office. Complete follow up actions for all sales calls. Co – ordinate and complete follow up actions for all property inspections. Attendance of annual sales and marketing courses. Compilation, co-ordination and implementation of ad hoc marketing strategies over and above the MARKETING PLAN should the need arise for a specific strategy in a particular market segment. Ensure that all actions included in the MARKETING PLAN have taken place on a daily, weekly and/or monthly basis. All actions as a result of the hotel’s monthly marketing meeting are co-coordinated and implemented.

Develop and maintain a DATABASE of commercial, retail, travel and organizational contracts so as to ensure maximum sales.Undertake to predetermined levels, direct TELESALES and SALES CALLS (face to face) to potential and established clients in the area allocated to the satisfaction of the RSM. (Allocation of clients / areas will change from time to time as per Company’s requirements). Achieve the SALES TARGET as set by the NSM, RSM and GM. Devise and produce a working SALES BUSINESS PLAN, Produce and submit required daily, weekly, monthly REPORTS. ATTEND TRAVEL FUNCTIONS, e.g. fairs, trade shows, exhibitions and events in a participative or observer status. Attend all Regional Sales Meetings, sales conferences, and any other meeting which will provide input as requested by the RSM. Participate in EDUCATIONALS to hotels for commercial or travel trade contracts as required. Maintain WEEKLY CONTACT with GM, Reservations Manager and Banqueting Manager in order to develop working relationship and to have a constant awareness of trends within the hotel. Transmit all LEADS for business outside of your allocated area to the RSM in that area without delay. Advise other regions via your RSM if any RELEVANT INFORMATION pertaining to the hotel. Ensure good PRODUCT KNOWLEDGE of all properties in the group as well as of the Protea Hotels Traditions.