Amaka Caroline Ezeilo Email & Phone Number

Burlington, On, Ca

Lagos, Nigeria

• Successfully managed a diverse portfolio of residential and commercial properties, consistently achieving high occupancy rates and maximizing rental income.• Conducted market research to identify potential buyers or properties for sale.• Negotiated and closed property sales transactions.• Developed and implemented strategic plans for the efficient and effective management of facilities in alignment with organizational goals• Fostered strong relationships with key clients, including landlords and tenants, ensuring high customer satisfaction, repeat business, and referrals.• Identified, evaluated, and selected vendors and contractors for facility-related services. Managed vendor relationships and contracts.• Implemented health and safety procedures to ensure compliance with safety protocols and safe working environment.• Provided leadership and guidance to the facilities management team, including hiring, training, and performance management.• Identified opportunities to improve energy efficiency and implement sustainable practices within facilities. Explore and implement green initiatives to reduce environmental impact.• Liaised with internal stakeholders, including senior management, department heads, and employees, to understand facility needs and provide effective support. • Prepared and presented comprehensive financial reports to stakeholders, analyzing key performance indicators and providing strategic recommendations for portfolio optimization.

Lagos, Nigeria

• Led a high-performing team of 13 sales representatives, overseeing the full sales cycle from lead generation to closing deals.• Developed and executed strategic sales plans, penetrating new markets, and resulting in a 45% increase in annual revenue and exceeding sales targets for 4 consecutive years.• Utilized Customer Relationship Management (CRM) systems to manage sales pipelines, track customer interactions, and generate accurate sales forecasts and reports for management.• Collaborated with cross-functional teams, such as marketing, finance and product development, to align sales strategies with overall business objectives.• Conducted regular sales meetings and provided comprehensive sales forecasts, reports, and analysis to senior management.• Negotiated contracts and pricing agreements with customers, ensuring favourable terms and profitability for the company.• Monitored and evaluated sales team performance, setting challenging goals and providing ongoing feedback to drive continuous improvement.

Lagos, Nigeria

• Developed and implemented customer service strategies and initiatives to enhance customer satisfaction, retention, and loyalty.• Evaluated customer service performance metrics, such as response times, resolution rates, and customer feedback, implementing improvement strategies as necessary.• Collaborated with cross-functional teams to address customer issues, improve processes, and enhance the customer experience.• Acted as a point of escalation for complex or sensitive customer inquiries, providing timely and effective resolutions.• Implemented customer feedback mechanisms, such as surveys and feedback forms, to gather customer insights and identify areas for improvement in service delivery.• Established and maintained strong relationships with key clients, proactively addressing their concerns and needs, and ensuring their continued satisfaction.

Lagos, Nigeria

• Developed and executed comprehensive marketing strategies and plans aligned with business objectives, resulting in increased brand awareness, market penetration, and revenue growth.• Implemented effective corporate communication strategies, including media relations, internal communications, and crisis communications, resulting in improved brand perception and increased media coverage.• Led the planning and execution of impactful CSR initiatives, aligning them with business objectives and community needs, resulting in positive social and environmental impact, enhanced corporate reputation, and increased stakeholder engagement.