Adeline Chiamaka

Adeline Chiamaka Email and Phone Number

Digital Project Manager @ Mosh & Shout
Brockville, ON, CA
Adeline Chiamaka's Location
Brockville, Ontario, Canada, Canada
About Adeline Chiamaka

Adeline is a Digital Project manager and Administrative Support Specialist She's your go-to person for remote digitized admin support and task management. She does really cool stuff like building automated processes for repetitive tasks and helping business owners and managers achieve a smooth running work experience with their Projects/clients/teams every day. She manages:I.T and Web Development Projects and TeamsDigital Marketing Projects and TeamsReal Estate Projects and Teams (Contract to Closing on every Listing)Customer Support Projects and TeamsAdeline is a smart team player with vast experience in building, motivating and managing diverse teams across different functions, she supports teams to level up diverse digital Projects, Staff/client services management, LinkedIn campaigns, and business.She uses her seasoned expertise in project management platforms like monday.com, ClickUp, and Trello to organize tasks, timelines, and team collaboration expertly. What sets her apart is her knack for building automation within boards, workspaces, and lists, streamlining processes and enhancing productivity. She seamlessly integrates tools like Slack and calendar applications to foster efficient project coordination and execution. Her expertise lies in leveraging these platforms to ensure smooth workflow management and timely project delivery, No-code automation & tool integration to optimize project workflows, minimize manual efforts, & maximize efficiency. Whether organizing tasks, managing deadlines, or facilitating team communication, she's the go-to person for project coordination.Her background is a 5-year Customer support Career for SaaS, PaaS, IaasS, and DaaS businesses.If you are interested in reducing Churning to less than 10%, you'd want to meet Adeline for a brief Chat.You can use this link to 👉 https://bit.ly/View-My-Portfolio-HereWorking with Adeline offers you access to:Project Management and coordinationProcess AutomationTask Coordinationcalendar ManagementAppointment settingAttention to detailsMeticulous editingOutstanding Customer Service and the professional Voice to go with itExcellent verbal, written and electronic communication skillsArticulate Work organizationCreating Standard operating procedures.When she is not working, She makes dresses and manages a real estate portfolio on Airbnb, VRBO and Booking.comSend Adeline a message anytime. She is available 40hrs/week [Weekeneds Inclusive and on an on-call basis]. She works strictly with deadlines and requires minimal supervision.

Adeline Chiamaka's Current Company Details
Mosh & Shout

Mosh & Shout

View
Digital Project Manager
Brockville, ON, CA
Website:
moshandshout.com
Employees:
4
Adeline Chiamaka Work Experience Details
  • Mosh & Shout
    Digital Project Manager
    Mosh & Shout
    Brockville, On, Ca
  • E-Lanz Ng
    Digital Project Manager
    E-Lanz Ng Sep 2023 - Present
    During my tenure, I managed a multifaceted team comprising web developers, UI & UX designers, writers, graphic designers, SEO/SMM specialists, video editors, and content curators. Collaborating closely with team members, I ensured alignment with departmental objectives, facilitating goal achievement. Employing effective quality control measures, I upheld standards, resulting in the delivery of high-quality output.Utilizing monday.com, a collaborative web application, I monitored work progress and built dashboards for streamlined project reporting. Through strategic lead generation initiatives, I contributed to the expansion of our client base. Additionally, I provided valuable insights to enhance work quality and accelerate project timelines.Regularly reporting to the CEO, I maintained transparent communication and ensured alignment with organizational goals. My efforts contributed to the overall success of projects and the smooth operation of the company.Key Accomplishments:Reduced website loading time by 15% through optimization strategies.Improved user engagement time from an average of 2 minutes to 3.5 minutes.Led the successful execution of lead generation campaigns, resulting in a 25% increase in qualified leads.Enhanced team collaboration and productivity by implementing effective project management techniques.Recognized for exceptional leadership and contributions to project success by senior management.
  • Upwork
    Digital Project Manager
    Upwork Jul 2020 - Present
    As an independent contractor, I am currently providing digital project management and administrative support.I am setting up monday.com, ClickUp, and Trello for optimized workflow management.Actively configuring these platforms to align with project requirements and organizational goals.Implementing automation solutions to automate repetitive tasks and improve efficiency across projects.Offering executive assistance to ensure smooth operations and effective communication for clients.Continuously collaborating with diverse teams and clients, adapting to their unique needs and preferences.Fostering strong working relationships through effective communication and problem-solving skills.
  • Elite Digital
    It Project Cordinator
    Elite Digital Apr 2023 - Nov 2023
    During my tenure as a Project Coordinator and CRM Automation Expert, I made significant contributions to streamlining operations and enhancing productivity within the company.CRM Task Automation: Implemented task automation within the ClickUp platform, creating daily, weekly, and monthly tasks tailored to the company's workflow requirements. This automation reduced manual workload by 30%, allowing team members to focus on higher-value tasks.Gmail Integration: Integrated ClickUp CRM with Google Gmail, enabling seamless communication within the platform. By ensuring that incoming and outgoing emails were logged and tracked within the CRM, I improved communication efficiency and enhanced data accuracy.KPI Dashboards: Developed KPI dashboards within monday.com to monitor critical performance metrics specific to the medical spa operation. These dashboards provided real-time insights into key areas such as appointment bookings, customer satisfaction, and revenue generation, empowering management to make informed decisions.Key Accomplishments:Reduced manual workload by 30% through CRM task automation.Improved communication efficiency by integrating monday.com CRM with Google Gmail.Empowered management with real-time insights through intuitive KPI dashboards.Provided a fully configured monday.com environment with automation and integrations, enhancing
  • Westernbricklay Limited
    Customer Support Specialist
    Westernbricklay Limited Feb 2017 - Dec 2019
    Provided excellent customer service by offering timely and professional assistance to customers via various channels such as phone, email, and chat, ensuring their inquiries and concerns were addressed effectively.Troubleshot and resolved customer issues, technical problems, and complaints promptly, striving for first-call resolution to enhance customer satisfaction.Educated customers on product features, functionality, and best practices to maximize their utilization and satisfaction, reducing the likelihood of future issues.Documented and tracked customer interactions, inquiries, and resolutions accurately in the CRM system, maintaining detailed records for reference and analysis.Monitored customer feedback and satisfaction metrics to identify trends, areas for improvement, and opportunities to enhance the customer experience.Proactively engaged with customers who exhibited signs of dissatisfaction or were at risk of churning, addressing their concerns and offering solutions to retain their business.Collaborated with cross-functional teams, including sales, product, and technical teams, to escalate and resolve complex customer issues, providing insights and feedback to improve products and services.Continuously sought ways to improve processes, workflows, and customer support strategies, leveraging data and metrics to drive performance and customer satisfaction.
  • Ison Bpo - Leading Bpo Service Provider In Africa
    Inbound Customer Service Representative
    Ison Bpo - Leading Bpo Service Provider In Africa Oct 2015 - Jan 2017
    Provided excellent customer service through various channels such as phone, email, and chat, promptly addressing customer inquiries and concerns.Resolved customer issues and technical problems efficiently, aiming for first-call resolution to boost customer satisfaction.Educated customers on telecom products, services, and billing inquiries to enhance their understanding and reduce future issues.Documented and tracked customer interactions accurately in the CRM system, ensuring thorough record-keeping for analysis.Monitored customer feedback and satisfaction metrics, like Net Promoter Score (NPS) and Customer Satisfaction (CSAT), to identify trends and areas for improvement.Proactively engaged with at-risk customers to prevent churn, offering solutions and support to retain their business and strengthen customer loyalty.

Adeline Chiamaka Education Details

Frequently Asked Questions about Adeline Chiamaka

What company does Adeline Chiamaka work for?

Adeline Chiamaka works for Mosh & Shout

What is Adeline Chiamaka's role at the current company?

Adeline Chiamaka's current role is Digital Project Manager.

What schools did Adeline Chiamaka attend?

Adeline Chiamaka attended University Of Nigeria, Nsukka.

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