A passionate, high energy and challenge-driven leader with extensive global experience in leading beverage industries for Bottled Water and related FMCG products.• Proven track record in plant start-up, new product launches, annual business planning & strategic initiatives

Worked closely with CEO and implemented KPIsFormulated various strategies to steer companies direction in a positive wayMotivation and direction to department heads.P&L analysis with budget forecast and analysis.Raised sales by redesigning various online/offline marketing initiativesIntroduced several third party agencies for CRM, Marketing, Analytics.Logistics operations has been revised to control the expenses.Operation expansion strategies. and feasibility study about new onboarding.Raising appropriate 360 degree reports/feedback to various departments.Reconfigured the business model to Q-CommerceOperational gaps and inefficiencies are identifiedWeekly task tracker reviews to measure the leader's performanceVendor meetings and feasibility analysis before onboarding

Work closely with CEO to achieve the company visionTeam Structuring & Policy implementation.Delivered company's Vision to the employees.Lead Dept. head meetings (Monthly / Weekly)Annual budget and forecast.Relationships with vendors, suppliers, manufacturers, and 3PLs.Strong business and commercial acumen with experience in managing a P&LIncreased quarterly profits by 55% by driving teams to identify new business areas.Weekly/Monthly meeting with Instashop,Noon,talabat for business improvementsLead the digital transformation project for the major stores across DubaiInitiated the process of Crypto payment option to the customersTraining, mentoring and motivating the team.Design and build the IT Governance framework by analyzing the business requirements and partnering with key stakeholders across the organization to develop solutions for the IT needs and to apply the best practices within the organization.Enhance and improve the customers experience in the stores, by applying a new technologies and solutions, using the best practices and the digital transformation strategies.Revamp the outdated processes by identifying the gaps and the pain points in the existing processes to cope with the new business requirements and the new trends.Ensure the company IT standards, procedures and policies are well deployed and followed in the stores by regularly visiting and performing the stores IT audits.Propose, implement, and follow up on IT action plans to increase productivity, performance, and effectiveness of the IT operations.Identify training needs and coordinate with the Human Capital department for the IT team.

Onboarded major FMCG application to the stores.Managed companies own ecommerce application.Monthly P&L meetings for online sales improvements.Reorganized the push notification contents and content writings.Implemented HRMS and biometric integration.Actively communicating and co ordinating with Fulfilment, Stores, Delivery, CustomerCare, IT & Financial Services.Meeting CEO and discussing and presenting future opportunities about the projectIdentify and assess the training needs of the shops & prepare monthly/weekly trainingschedules.Contributed towards the development of vendors and suppliers.Manage day-to-day retail operations, analyze store budgets, and sales figures, and forecastfuture sales

Developed marketing materials and programs designed to enhance our customers’understanding of business and products.Content developmentTraining and Grooming team membersOffline marketing with banners, roll ups and cut outsInvolved in CRM and customer experience department and strategyMeasured and track the effectiveness of the Marketing program with a clear ROIData analytics with open sources toolsWork on the product offer strategy, Business Plan along with foundersDevelop and support the acquisition strategySupport the content creation strategy on every online channel: website, social media,ads, email, SMS and push notificationsDevelop Retention marketing techniques through CRM strategy

Managed and structured product cataloguesIdentified FMCG and prioritizedManaged out of stock and order cancellations.Identified the customer shopping pattern and redesigned strategiesConducted business meetings with third party vendorsWeekly performance reviews conducted.Identified and measured the KPIsSeasonal campaignsLead generation campaigns across multiple and simultaneous channelsCustomer retargeting.Track, analyze, and report on marketing KPI

Cultivating standards, systems, and best practices for content creation, distribution, maintenance, and new product listings.Using analytics to stay organized and monitor changes in product sales and identify opportunities for improvement.Create a Calendar for regularly scheduled postsEnsure content is created for all new product deliveries and launchesPlanning and confirming Promo PlanMonitor web analytics and internal data sources.Prepare reports and analyze conversion numbers.Quality Control and Assurance.Creating email campaigns to promote specific products or services to specific customer groups

As a software developer , I was responsible for developing new modules, supporting the stake holders, worked as a point of contact to provide enough support.