Aspiring Digital Marketing Specialist with a strong foundational knowledge in SEO, SEM, social media strategies, and content creation. Proficient in leveraging Google Analytics and AI-driven tools to optimize performance and drive measurable growth. Skilled in developing and executing compelling campaigns to boost brand visibility and engagement. Recently completed a comprehensive Digital Marketing and Analytics course from the Boston Institute of Analytics (BIA). Currently working as a Quality Analyst in Customer Support at Sutherland Global Services, utilizing analytical skills to ensure service excellence. Passionate about staying updated with the latest industry trends and innovations.
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Senior Quality Analyst Associate In Client SupportSutherland Global Service Limited Jan 2022 - Jan 2025Hyderabad, Telangana, IndiaEnsured 98% quality compliance by implementing enhanced processes and integrating customer feedback. Improved first-call resolution rates by 20% through detailed quality audits and agent coaching. Designed and implemented a feedback analysis system, reducing average handling time by 15%. Reviewed 100+ customer interactions weekly, contributing to a 25% improvement in agent performance. Conducted training sessions and workshops, boosting customer satisfaction scores by 10%. -
Quality Analyst In Customer ServiceSutherland Global Service Limited Oct 2023 - Dec 2023Hyderabad, Telangana, India
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Associate In Client SupportSutherland Global Service Limited Jan 2022 - Oct 2023Hyderabad, Telangana, India
Amal Antony Education Details
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First Division With Distinction
Frequently Asked Questions about Amal Antony
What is Amal Antony's role at the current company?
Amal Antony's current role is Digital Marketing Specialist | SEO, SEM, Social Media Expert | Data-Driven Growth & Brand Visibility | MBA in Marketing | Certified in Digital Marketing & Analytics..
What schools did Amal Antony attend?
Amal Antony attended Wesley Pg College - India, St. Joseph's Degree & Pg College.
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Amal Antony
Aspiring Management Consultant | Christ (Deemed To Be University) Finance Core Committee Member | Pursuing Mba In Finance At Christ- Deemed To Be University |Bengaluru
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